Kyna J.
Thank you precious ‼️
Saw a online presentation about a K9 soothe spray all natural anti-itch recommended earlier today on social media and decided to try it... After I was about to check out I had to go through two more final presentations to which I declined the first upgrade offer but decided to upgrade to the third. After receiving purchase confirmation, later that day I checked my bank statement and saw I was inappropriately charged for the products. At first I was irritated but after calling in and speaking with Precious she was able to help me find an amicable solution option while providing exceptional customer service. My interaction with her specifically helped restore my faith in the integrity of this company and my desire to want to try this product. With all of that being said, THANK YOU PRECIOUS 🙏🏾
Response from Pup LabsDec 1, 2025
Thank you for sharing your experience! We’re glad Precious was able to help clear up the charges and provide a solution that felt right for you. We appreciate your patience and are happy to hear she restored your confidence in trying the product. – Pup Labs Customer Care