Darrel S.
FUTURE PURCHASERS BEWARE
FUTURE PURCHASERS BEWARE! After seeing no change with my pup for almost 3 months, I contacted Pup Labs for a refund in accordance with their "180 day Money Back Guarantee" as stated in 3 places on their web site. It also stated on my order form "...we're offering you a 180 Day 100% Money Back Guarantee. If for ANY reason you're not happy with your experience using K9Belly Bliss. then simply email or call our U.S. Based Customer Service Team at 855-207-7351" NOT TRUE. I was advised that the refund is not actually a 100% Money Back Guarantee. It is only a refund on the unused packages that you must return at your expense in accordance with their refund policy. To find their refund policy, you must scroll all the way down on their web page to locate the policy among 13 separate links, click on it then read the fine print. After much back-and-forth, I was offered a gift card for other products or 50% cash refund of my original purchase. I took the 50% cash refund because I didn't want anything else to do with a company that engages in such customer practices.
Response from Pup LabsDec 30, 2025
We’re very sorry to hear about your frustration and the confusion regarding our refund process. We understand how important a clear, straightforward refund policy is, and we apologize if your experience did not reflect that. Please know that our team strives to honor our guarantee within the parameters of the policy, including the return of unused product. If you’d like to discuss this further or have any remaining concerns, please contact us directly at [email protected] or 855-207-7351. We truly appreciate your feedback and the opportunity to address it. – Pup Labs Customer Care