JoAnn Fare M.
#1 Confused + Disappointed
#1. You never answer your phones, even after being placed on hold waiting for a rep to answer my call! #2. I checked my subscriptions and it states that I have NONE! However, an email arrived stating that a K-9 Soothe is being shipped to me! What??? #3. I ordered ear drops in Dec for a delivery in Feb but there's NO show of that anywhere! #4. What gives? #5. You guys are absolute LOSERS #6. Dr Randy has some very good products but your company simply can not handle the distribution of his products or accounts. SAD.
Response from Pup LabsFeb 11, 2026
Hi JoAnn, Thank you for bringing this to our attention. We take concerns like this very seriously and appreciate you sharing your experience. We would like the opportunity to review your account and assist you directly to help clarify these matters. Please contact our Customer Care team at 855-207-7351 or [email protected] so we can address this as quickly as possible. — Pup Labs Customer Care