Pup LabsReviews of puplabs.com

Response from Pup LabsSep 29, 2026

Hello Robert, We’re sorry that your experience with the return and refund process has been so difficult. You shouldn’t have to keep repeating yourself or feel like you’re starting over each time you communicate with our team. We’d really like the opportunity to review what has happened with your return and refund and make sure we have a clear understanding of where things stand. A member of our Customer Care Concierge Team will be reaching out to you directly so we can personally go over this with you. If you’d prefer to contact us directly, you can also reach us at 1-833-215-1831. We hope we have the opportunity to speak with you and get this properly addressed. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Theresa, We’re so happy to hear that you’ve had such a positive experience with Pup Labs! It means a lot to know that you found something that worked well for your pups and gave you confidence that you made the right choice. Thank you for sharing a little bit of Heidi and your other pup’s story with us. We truly appreciate you trusting Pup Labs and taking the time to share your experience! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Bruce, We’re so glad to hear that you felt heard and supported by our team. It means a lot to know that we were able to take the time to understand what you needed and work with you toward a solution. Thank you for taking the time to recognize our team and share your experience. We truly appreciate you choosing Pup Labs! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Marcos, We’re sorry you had trouble getting the order you expected and then had difficulty reaching our team for help. We understand how frustrating that experience can be, and we want to make sure we have the opportunity to properly review what happened with your order. We’d like to speak with you directly so we can go over the order with you and address your concerns. A member of our Customer Care Concierge Team will be reaching out by phone. If you’d prefer to contact us directly, you can reach us at 1-833-215-1831. We hope we’re able to connect with you and work through this together. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Kathie, We appreciate you taking the time to share an honest update about your experience. We’re glad to hear there have been some positive changes, but we understand you were hoping to see more noticeable results. We’d really like the opportunity to speak with you directly and learn a little more about your experience so far. A member of our Customer Care Concierge Team will be reaching out to you by phone so we can talk through your concerns and see how we can help. If you’d prefer to reach us directly, you can also call 1-833-215-1831. We hope we have the opportunity to connect with you and help make your experience a better one. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Kathleen, We’re so glad you had such a positive experience with our team! It means a lot to know that your question was handled promptly and that you felt well taken care of. Thank you for taking a moment to share your feedback with us. We truly appreciate you choosing Pup Labs! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 28, 2026

Hello Patricia, It’s wonderful to hear that you’ve had such a positive experience with Pup Labs and that you’re happy with the progress you’ve seen in your pup. We know how much those everyday moments mean when it comes to an older dog being able to enjoy life and stay active. Thank you for giving Pup Labs a chance and for taking the time to share your experience. We’re so happy to be part of your pup’s journey! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 28, 2026

Hello Mitch, We appreciate you taking the time to share your experience. We’re glad our Customer Service team has been helpful, and we also hear your concerns about the products and the time it takes for orders to arrive through USPS. Your feedback gives us a better understanding of where the overall experience can be improved. We’re grateful you gave Pup Labs a try and took the time to let us know what you think. Customer Care Concierge | Pup Labs 💙🐾