Katherine W.
Nothing to say about product disappointing situation.
Nothing to say about product, simply I had no idea I was signing up for a subscription as well as some ear drops to hopefully ease my aged therapy dogs discomfort. Approximately $63 taken out every couple of months for a so called subscription and automatic reorder as well of the product. I had no idea what I was getting into. I need to return the original 2 vials of ear meds unopened but unable to get to post office or stand in line, My children both work and live 45 minutes away. The lst email I sent came back as no such email. I finally connected with a rep by telephone. I refused delivery of the automatic generated 2nd order but have yet to get to post office which is 3 miles away. I’m 84 yrs old and feel very victimized.
Response from Pup LabsMar 11, 2026
Hi Katherine, We’re very sorry to hear about your experience and truly appreciate you sharing your concerns. We understand how frustrating and overwhelming this situation must feel. We would like the opportunity to review your account and help resolve this for you. Please contact our Customer Care team at 855-207-7351 so we can assist you directly and make sure everything is properly taken care of. — Pup Labs Customer Care 🐾