Sandra T.
Great customer service
The products that I originally bought did not work for my dog however talking with a customer service representative she was able to resolve any questions and issues that I have or had. Thank you Keresa!
Response from Pup LabsApr 2, 2026
Hello Sandra, We’re truly sorry for the frustration and disappointment you experienced. We completely understand wanting a refund—especially when the product didn’t work for your dog and you were hoping to put that money toward their care. This is not the experience we want for our customers. Due to the inconvenience, we’ve issued a 50% refund for your first order. We’ve also tried reaching out by phone and email to connect with you and better understand your situation. We’d really appreciate the opportunity to speak with you and see how we can help further. Please contact our Customer Care team at 855-207-7351 so we can review your account and work toward a resolution together. — Pup Labs Customer Care 🐾