Pup LabsReviews of puplabs.com

Response from Pup LabsApr 6, 2026

Hello Linda, We’re so sorry for the frustration this has caused, and we completely understand how upsetting it is to receive product after requesting a cancellation. 🐾💛 Due to the inconvenience, your subscription has now been canceled, and we’ve made sure no further product will be sent. We’ve also reached out via phone and email to confirm everything is fully updated. If you’d like any additional assistance or confirmation, please contact our Customer Care team at 855-207-7351. Thank you for your patience, and we truly appreciate the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Darla, We’re so sorry to hear your pup didn’t take to the product, and we completely understand how frustrating it must be to experience errors when trying to cancel your subscription. 🐾💛 According to our records, we see that your subscription has been canceled, we are happy to see that you were able to complete that process. I would to make you aware that we've also reached out via phone and email to ensure everything is properly updated. If you need any further assistance or confirmation that your account is fully updated, please contact our Customer Care team at 855-207-7351. We truly appreciate your patience and the opportunity to resolve this. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Zoe, We’re so sorry to hear about the issues with your pups’ fur—that must be frustrating! 🐾💛 We’d love to help make things right and ensure your pups are feeling their best. Please reach out to our Customer Care team at 855-207-7351, and provide the email address for your account so we can view your correspondence and we’ll work with you to troubleshoot and find the best solution. Thank you for giving us the opportunity to support your pups! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Janet, Thank you so much for sharing! We’re thrilled to hear that your 11-year-old GSD is feeling like a younger, healthier version of herself—that’s amazing news! 🐾💛 We’re so grateful to be part of supporting her health and longevity, and we truly appreciate you taking the time to share your experience. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Ann, Thank you so much for sharing your experience! We’re glad you were able to see some improvement with Pepper’s ears using your routine, even if it was temporary. Ear issues can definitely be tricky, especially for senior pups. 🐾💛 We appreciate you trusting us with your feedback and hope we can continue supporting Pepper’s health in a way that lasts. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Carl, Thank you for sharing! We’re so glad to hear that Nick was courteous and informative, and that the formula has been helping address the issue. 🐾💛 We truly appreciate you taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Maria, Thank you so much for sharing! We’re thrilled to hear how phenomenal Lina’s effort was and that she made such a positive impact. It’s wonderful to know she’s become more than just a helper—she’s now a friend, she will be thrilled to hear that also!! 🐾💛 We truly appreciate you taking the time to share your experience. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Scott, Thank you for sharing! We completely understand wanting to see results firsthand, and we’re hopeful that the product will work well for your pup. 🐾💛 Please don’t hesitate to reach out to our Customer Care team if you have any questions along the way—we’re here to help! — Pup Labs Customer Care 🐾