Pulte HomesReviews of pulte.com

If I could give this company zero stars, I would. Needless to say, we never even got through the home building process and decided to terminate our home purchase agreement, even after engaging legal services and determining we would lose our $10k deposit. The entire process has been disorganized with tons of misinformation, attempted additional charges and predatory practices. And yet, here we were 4 months into the contract with absolutely NO progress made. To provide some background, this is NOT our first new build, so we were very aware of the process and had a great experience with the previous builder we utilized. Our process started out VERY rocky as the first pieces of misinformation came with the incentives being offered for the community we were interested in, as well as the type of community (natural gas vs. electric). My parent was told by a sales consultant in writing that the community was offering $40k in incentives, however the sales consultant we were assigned told us $30k. When inquiring about the discrepancy, our SC blamed the entire situation on the other's incompetency. We should've taken the red flag right there, but we proceeded. We signed the initial agreement and then determined that it was a natural gas community. They proceeded to ensure us that this was a cheaper/safer option however upon further research it was not. The next debacle came with the SC improperly selecting the structural options within their system. We had selected a 3-car garage w/ service door and to convert the tandem garage into a flex room ($4,800 total). After "submission", they came back and said the structural form was incorrect and there would be an additional $4,100, in addition to the service door not being an option with the 3-car garage. Immediately annoyed and refused to pay for THEIR INCOMPETENCE. After a few back and forth emails, they agreed to a credit and we had already paid the 1st portion of the deposit, so we proceeded. The design studio appointment went great (best part of the entire experience), however it was a hassle getting in contact with their 3rd party security/audio provider (3rd phase) as our SC never providing the structural plans to them (Note - completing all design phases in the specified timeframe was required to stay in good standing eligibility for the $30k incentive). After 4 change orders, we finally had the design finalized. Then absolutely NOTHING...crickets. We were aware that when we signed the initial agreement, it would take about 2 months for permitting. We were 3 months from there and hadn't even so much heard a peep from the superintendent/SC to discuss pre-construction meeting. I decided to reach out only for them to say there's a backlog and it'll be a couple weeks. Then silence again...we would drive over to the community a couple times a week to do our due diligence. We could not shake the eerie feelings and the constant incoming negative reviews, so we decided to terminate the agreement. The SC tried to convince us to utilize it as an investment property ($550k+ home) and when we refused and stated that's not even an option as stated within the contract (primary residence) nor the expected financing, the SC told us we would not be getting our deposit back. Their reasoning was that because we had a pre-approval with their preferred lender (even though we were not required to use them, nor did we plan to), that made it a hard-binding non-refundable deposit. We reached out to our legal team, who reviewed the contract and stated it was the most predatory agreement they had seen to date, and that there was definitely contract language to ensure buyers never get their deposit back. Our only option was to eat the $10k loss or to take the house to the appraisal phase and hope it didn't appraise at the proper value. We decided to just eat the loss...and I'm glad we did. If this is how the process was going before they even laid the slab, imagine the hassle of their building incompetence and needing independent inspectors (another bs addendum restriction for another time). I would stay FAR away from this company and their affiliated mortgage company.

We are under contract to build a home at Sun City in Georgetown TX with Pulte. We googled "lawsuits Pulte" and hundreds of cases popped up with scary and terrible reviews of their construction. We want to terminate our contract but they won't give us our 50K deposit back. They are a dishonest company. We are going to sue them.

The quality of the finish work is terrible. Doors that do not close because they are warped. Walls not completely painted. Holes in the walls. A list three pages long of wall divots and cracks. Appliances with dents. Cabinets with warp doors. We must have been the last unit built and we got all the defective leftovers. Just terrible workmanship, oversight and quality control. BUYER BEWARE!!!!

Pulte built my houses with cutting corners & used damaged materials. Things started falling apart in a few weeks. Pulte didn't take responsibility, and immediately blamed the “owner for misusing them”. Pulte delivered uncompleted house to force buyer to closing, saying builder does not have to install all things due to closing, if I don't closing Pulte will charge me $250/day then under their threatening, I agreed to closing, but Pulte didn't install the missing items within the promised time frame. A few days after closing Pulte criminally broke-in to my house to install 2 dirty mirrors, they broke the sliding door and left all doors open. Pulte denied their fault by making 3 different lies, which resulted in my tools, lights, and so on missing. I called the Pulte emergency number but no returning call then finally a lady said it is not an emergency to fix right away. After 3 months the micro-cabinets never installed or delivered to me and Pulte never notified me for no-shows at two schedules. The 3rd mirror was installed about 2 weeks after. Pulte construction manager David Strongie is the rudest person and who realized I am a single old minority woman so he can easily bully me, fool me, and discrime me. I met him on the broken micro cabinet, he David repeatedly yelled at me "NO, we will NOT replace it, we only can do some caulking" I argued with him “the caulking will not solve broken cabinets structure, but he threatened me by pointed his finger to the door "get out from here otherwise I am calling police". Only a few days, every toilet, vanity, and kitchen sink were clogged. I had to use neighbor's and sales office toilets. Pulte Emergency did NOT call me back after I reported it, then they came fixing it on the 3rd day. Pulte downgrades the quality showing on catalog than what I have paid for. Pulte installed a damaged vanity cabinet and chipped shower glass, trash door fell off in 3 weeks, Pulte kept blaming “owner misuse”

Our experience with Pulte has been Terrible! We were Indirectly FORCED to sign a Contract on Lot that was not IDEAL to us, as they couldn’t make any other LOT Open/Available. Anyway, fast forward, we recently signed the contract and our home is now beginning to construct. Now Pulte has a promotion for new customers which includes a 50% discount on lot premiums, which means you can GET bigger Lot, with cheaper Price, better location/privacy. So they literally DEVALUED our Property which is 6months away from CLOSING DATE (JUNE 2023). We contacted the regional VP who declined our request to give us the same promotion (50% OFF the Lot), or any other discount, as we already SIGNED the contract. Imagine losing 5% of your HOME VALUE before it’s even closed (6months OUT). I was told we are having "Buyer Remorse". Yes, off course after losing $20k and built has barely started. I know other BUILDERS that has provided incentives for previous customers due to promotions like this, however Pulte is NOT one of these builders. FYI this community DOESN’T have FENCE/BARRIER separating the LOT from the CORN Fields which was a Safety risk as some WILD Animal (Hiding in the CORN FIELD) could Barage into your LOT. Imagine your kids playing in the backyard. If we could go back in time, we would have never signed a contract with Pulte, however for you I have the FREE ADVISE below: • FIRST thing DO NOT BUY FROM PULTE • SECOND, if you do. Please JOIN the FACEBOOK Pulte Group which is not OWNED by Pulte. It has over 5K Users that are Building with Pulte, people from this community and others across U.S to learn about what you're getting yourself into. • Before WALKING in for estimate/pricing make sure to bring a Realtor, it DOESN’T cost you anything extra as the Seller pays for the cost. They DON’T WANT you to know that and they will NOT allow to ADD the Realtor after your FIRST appointment. At least you will have someone (FREE) to guide you with options & Lot, going through contract, and someone who has experience with Pulte tricks. • They will INDIRECTLY pressure you to SIGN ASAP by saying “This is LIMITED time DEAL” or “LOTS are getting SOLD” or “PRICES are going UP”, so you don’t get enough time to THINK and look around. They will raise the home MSRP price monthly however, the promotions i mentioned above will still be a 10X better deal. • Always Remember you’re dealing with the “SALES PERSON” who wants your Signature to get COMMISSION. • Read the CONTRACT, it’s just ONE SIDED (Pulte). Not a SINGLE Line to accommodate the BUYER, just so you know. • DO NOT SIGN THE CONTRACT until you’re 100% sure that you agree to the terms & conditions. • Watch them **DEVALUE** your HOME (after you sign), by running Much Better DEALS like FREE LOT, 50% on Lot or Options etc. • Ask about the BAD QUALITY/Experience reviews. Pulte will tell you it’s OLD Contractors or Fake, those are real PEOPLE who bought homes with Pulte. They are living in this community. DO YOUR RESEARCH.

Please heed my best advice about Pulte -- NEVER close on your new Pulte home until the house is absolutely perfect. Don't let them say, "It will be taken care of in the warranty period", because that could take years of frustration, or never get done. Some people in our neighborhood have been waiting nearly 2 years for fixes (items missing that they paid for, or installed improperly or damaged). The warranty people will hold out until you get so frustrated you go and do the fixes yourself. In the warranty period, you have to beg and beg to get anything done, and then when fixes are scheduled, the workers never show, or they show up with the wrong materials, or they "fix" the problem worse than it was before. My second advice is to be there at the construction site daily, and DO NOT believe your construction supervisor when you point out an issue and he says he will take care of it. You have to keep on them, and continually verify that it is done, or they will just try to cover up the issue -- literally! While it is hard to say to them, "Do not go on to the next phase until this is fixed," because you want your house to be done on time, but that is what you have to do. TAKE HUNDREDS OF PICTURES of every pipe, wire, wall, floor and ceiling from every angle, and at each stage of the process, so you have proof in case something breaks later. Thirdly, do not assume that Pulte is looking out for your best interests by protecting any of the materials during construction. I could go on and on about this, but they will leave doors, molding, wall board and other materials out in the rain or in the humidity, with no protection. It will get damaged, warped, and moldy (here in the South), but they will install it anyway. You have to protect those materials yourself. Have rolls of plastic to cover up things, and take dated pictures of anything left out in the elements, even in the garage, to show proof that the item's storage was mishandled. Since workers pull off the protection, it often has to be put back on daily. Finally, get a professional inspector. Don't let Pulte say "It isn't necessary." It absolutely is necessary! Pulte listens to inspectors (your own and from the county, who just checks safety basics). NEVER believe that Pulte's "inspectors" are looking out for your interests. They aren't. Make sure your own inspector is there to check each major stage of construction. This is critical, since the inspector knows what problems to look for, and can document the problem. Our inspector found things like missing outlets, improperly wired switches, an unfinished open vent in the attic (which would have caused us to forever cool the attic space), missing insulation, poorly aligned lights and ceiling vents, warped walls, broken tiles, etc. So, take care. I have built four homes, and it seems like the subcontractors are getting worse as time goes on, so keep an eye on things, because Pulte won't. It will be extremely frustrating, because most of the Pulte subcontractors don't speak English (or act like they don't), so you cannot communicate with them. They come in for a couple days to do everything on their list at once, and by the time your Pulte supervisor shows up to look at the problem you have found, that crew will be off to another community, so everything will come to a standstill (sometimes for weeks) until someone on that crew can come back to fix the problem. Surely, the Pulte people themselves will do nothing to fix it. So very frustrating! One of my final pet peeves with Pulte is that they do not keep a clean construction site. They say they do, but don't believe it. Visit some homes under construction. You will see that it is a junkyard throughout the process, and I believe that leads to mistakes and construction being done poorly. But that's just me.

We bought from Pulte-Del Webb at Union Park, Little Elm, Texas in 2019. The amenities center has a lot of construction defects, retaining walls have major cracks, ponds and creeks are not cleaned regularly. Neighbors are great, but the builder and HOA are very unresponsive. Not the kind of peaceful retirement community we had signed up for. Very dissatisfied. Buyer, beware!

I purchased a new home in a Del Webb and moved into it in 2019. I have had build issues ongoing with work being done to repair the same issues every 3-6 months. Poor drywall install that results in cracks, unlevel floor poured, and cheap paint used. Their people are trained to push you off and not show for appointments. The excuses are numerous and getting work corrected is not for those who can't stand up to the challenge. Do not buy one of the homes they build. You will regret it after just 6 months.