Pulte HomesReviews of pulte.com

We are in the process of purchasing a Pulte home and is going through Pulte mortgage and it’s has been the biggest mistake out our lives. This loan process has been plagued with poor customer service, and rude and incompetent financial consultants. This has been a total nightmare from the very beginning. Our initial loan consultant was very rude to us when we began our loan application process. We are living in Illinois and buying a home in Florida and was told by or Pulte sales representative to initiate the loan process by setting up a time with a loan representative, so we did. When we spoke to the loan representative, Kristi, we had told her that we were from Illinois and moving to the Florida area and planned on closing on a Pulte home in 4 to 5 months after completion of the house. We had indicated that I had a job but my wife was still looking. Once she heard that my wife didn’t have a job, she pretty much freaked out and stated that there was no way that she was going to submit the paper work to the underwriters and that there was no way that we were going to be approved for the loan. I had informed her that we were just merely doing what we were told by the Pulte sales rep and just starting the application process and Kristi responded with, “what do those guys know about finance, they are just sales people and construction people!” That may be the case but her response was very unprofessional and to throw people from the same organization that you work with under the bus, wow! Funny thing was, Kristi assigned another financial consultant to us, Geri, who was very pleasant and professional to work with. However, we were reassigned to a third financial consultant, who forgot to submit our rate lock, didn’t communicate with us, didn’t respond to emails unless other people were tagged in on the email, either forgot to or submitted partial paper work to the underwriters thus delaying our closing date! And we still haven’t closed yet on our Pulte home even while writing this review! We have decided to refinance with our bank in Quincy, IL in 6 months time because unfortunately, we can’t get our earnest money back. Here’s what I miss, the loan officer at Mercantile Bank in Quincy, IL still remembers my name and my address from a home that she financed 5 years ago! That’s the type of small town feel and customer service that I miss! Even though we are going through a bad experience, I hope that Pulte improves their customer service so that others don’t have to go through what my family and I had to had go through. At the moment, we are waiting to close on our Pulte home but are waiting on the closing date which for some reason or another there is always something missing so we can’t get a closing date, so now I’m stuck paying for a VRBO with 4 kids and two pets and our belongings are on a shipping truck in Florida! OMG! This has been a nightmare!

I would NEVER build a home with Pulte if I knew the experience would be as it has. I have been working with the construction manager and the customer service reps since BEFORE I moved in (during our final walkthrough) to fix many things in our home. It has been over 5.5 months now and I still can only get a meddling response every few weeks that contains more excuses every time. The subcontractors that they get are the cheapest and worst around...their work is equivalent to my 6 year old nephews. They also sneak wording into the purchase agreement that makes them "not liable" for the correct property taxes, costing the homebuyers 1000-1500 dollars so that they can pad their pockets. If I could go back in time, I wouldn't just walk away, I would sprint to another builder or home.

I entered into two contact with Pulte 3 months apart and gave earnest money deposit 12K on the first one which the loan was denied by Pulte Mortgage and 15K on the second property. When the loan was denied on the first one, Pulte decided to transfer my 12K to the second house. We signed escrow on 12/30 and they canceled it on 12/31/22 because its lacking $4500. They failed to contact my co-buyer about the additional fund nor the realtor about the issue. Jeff Blea decided to cancel the signed escrow and wanted to sign new contract for a higher price. They also kept my $27k.

I purchased a new construction home from Pulte and I regret it. Unfortunately, I have had a slew of major repairs done. Most of which were covered by the warranty however the inconvenience of constantly having these problems arise in my home has been extremely stressful and frustrating. Now Pulte has resorted to denying my warranty claims for things that are covered with no valid reason. I am being told, “we do not cover repairs for damage”. Which makes no sense because repairs are only needed if something is damaged. How can you refuse to repair a 4 year old roof. Roofs last 15 to 20 years and mine is leaking. I have done nothing to cause that to happen. They will use defective material that breakdown in a way that they should not and refuse to repair.

DON”T BUY PULTE! Rather than go into huge background cuz this post would be over a page long,, here is a list. 1) broken trusses & bracing 2) half inch gaps between roofing plywood so it’s only felt 3) AC never worked right and their contractor failed each time until I was forced do to expired warranty to find someone else. New unit with consistent leak in condenser and coil leak 4) pretty sure I have mold from either the AC or faulty stucco or window failure or getting leaks behind fascia. 5) stucco had more cracks than any other 20 or 40 year old home and they refused to redo it. Now it’s literally coming off and they say it’s out of warranty even though I said it wasn’t done right and they would only fill cracks and paint over them 6) grading was not done correctly 7) windows are separating from the framing but it’s not under warranty cuz it’s been over a year. 8) condensation line is over the window 9)paint coming off or should I say paint and stucco 10) interior cracks they had already repaired coming back and getting worse. 11) garage door I said was defective and they said it wasn’t and wouldn’t replace and lo and behold I am the only one who was a garage door bent at the bottom that I have seen. This is poor workmanship and materials and now I’m spending money on mold testing and inspection and probably a lawyer.

We closed on our new Pulte house in Sun City Georgetown Texas about 15 months ago. We love Sun City and have been very impressed by how the community is managed (which is seperate from Pulte). We have been far less impressed by Pulte. Here are the pros and cons we experienced: * We love the design/layout of our house. * The Pulte sales process was pretty smooth, and the salesperson we worked with was very pleasant and professional, if a bit vague at times. * The process of selecting our options for the house (flooring, tiles, colors, etc.) was a lot of fun and very professionally done via videoconference. * The build process was very frustrating. Poor communication and constantly shifting timelines. *The closing was quick and easy and professionally done. * Upon moving in and settling in we began to realize that there were a number of issues with the house. Pretty much all of them seemed to be the result of lazy and/or unskilled and/or rushed work. For example: - Our floors are not level. - There were significant drainage issues on our and our next-door neighbor's lots. - Some of our window frames were bowed (see photo). - Some of our interior walls are bowed (and cannot be fixed without tearing out and rebuilding the walls. - There were numerous right angles done terribly inside the house (see photos). In some cases it's not just the trim but the actual angles of the walls. - The front and back doors were hung crooked and had gaps to the outside. - In general the interior finish work is rough and shoddy (see photos. * Pulte, to their credit, assigned a very competant Customer Service representative to take care of fixing the issues we had identified. However, to Pulte's discredit, some of the repair contractors hired by Pulte had the same "do the least amount of work possible to get by" mentality as the contractors who had originally done the work (maybe they were the same contractors). In a few cases, we had to demand that they come back multiple times to do it right. * The concrete work in our neighborhood is really bad. This is a brand new neighborhood that already has cracked sidewalks throughout, and other concrete issues. Some of our neighbors have had to have their driveways replaced. When it's all said and done, our perception of Pulte is that they are a well-oiled business machine but that they rush and cut corners and use poorly skilled contractors. Then, if the homeowner discovers the shoddy work and raises a customer service request, Pulte will come and fix those issues (still often in a shoddy manner). It leaves us wondering what other things are wrong with our house that we aren't yet aware of. We have heard horror stories from some of our neighbors about issues they've found with their houses. The aggregate of these experiences with Pulte would cause us to give them a rating of 3. In a word: Mediocre. We love Sun City, but wish there was a better homebuilder here. But there is one more issue, that has recently come to light, that drives our rating of Pulte Homes down to a 1: We live about a block away from a two lane rural road outside of Sun City. We recently learned that this two lane road is going to become a major thoroughfare and be expanded to four lanes and then eventually to eight lanes. This has been planned by the County for a few years, before Pulte began building homes next to the road. Noise levels are going to increase dramatically, while property values and resale possibilities for our homes will drop dramatically. There will also be significant safety issues. Pulte was surely aware of of this massive road expansion plan but did not disclose this information to buyers, and chose to build homes right up to that roadway rather than leave that land undeveloped as a buffer. Pulte is still building new homes right up against that road. So, we have a mediocre retirement house that we've just now learned is going to be next to an eight lane highway. For these reasons we give Pulte Homes a rating of 1 star.

Poor workmanship and material...I would recommend reviewing all other comments on Pulte!!! My garage door rollers recently shot out of the rail, and I had it taken care of. The repair person noticed the poor installation and spring (not to the specs for the type of door I have).

Pulte does not stand behind their work (much the opposite of what they tell you when considering one of their homes). Cheap materials and shoddy workmanship leads to poorly built homes. Then when repairs are needed (and they will be needed) getting them to honor their warranty is near impossible.