Pulte HomesReviews of pulte.com

Where do I begin! This is an easy fix since we are still building in Sunbridge. But the property person Aaron is good at his job. I left him a good review which is an exaggerated story. Worse home buying experience ever. But we will stick to the issue because we love our home. I have documents showing we didn’t want to except the home because the grass has been dead before we moved in. This guy gave me broken promises. We have explained to everyone on property what the issue is! The grass is dead and isn’t growing properly. I’ve got a paper trail of email conversation we’ve even added others to correct this and still nothing. I would love for Eric hart to please follow up with me !! That way I can show him the paper trail and get an explanation of why the property manager isn’t loving our community properly. I wouldn’t recommend buying in our neighborhood if this is how others will be treated.

Purchased my home in 2021. It is a new house, but we have experienced far too many issues in a short period of time. First, the microwave that came with the home stopped working in 2024 and was later diagnosed as having been damaged during installation, requiring replacement. Then in 2025, a leak from a water supply line caused over $8,000 in damage and repairs. The plumbing should have been covered under the 5-year warranty, but the claim was denied. We were told there must have been prior plumbing or drywall work in that area that caused the damage, which is simply not true—we never had any work done near the leak. Also in 2025, the caulking attaching the bathroom sinks to the countertop in the master bathroom began to come loose. A new home like this should not have so many issues so quickly. The overall quality of the home has been disappointing, and the warranty process has not been helpful.

The home was purchased in September 2024, there is a one year warranty and a longer warranty for other things. I had home managers changed three times on my property without my knowledge until I called several times over. There are outstanding issues from the one year warranty that i called and emailed several times about and asked to speak to a supervisor to no avail. The most i would get was the trades have been contacted with no work done. At one time -I was told the trade came, but they could not have because I would of had to give them access to the area, so i was blatantly lied to. I was asked to complete a survey, to which I did, I stated communication could be better, and the communication has become even worse. My stucco was never fixed, the drainage in the yard was never addressed, among other issues. The most recent issue appears to be the AC unit which has been repaired twice by Pulte and it causing a leak in the ceiling. It is actively leaking, I called the warranty customer service emergency line and finally got a hold of someone after multiple hours. the leak is still happening and I was told someone would come SOMETIME today, but no ETA. Major concerns health issues like mold etc, and property damage. We have an 87, 77, and 1 year old amongst those that live here that have a greater chance illness. I would like everything addressed and honored. It is making me feel as though the company is doing this on purpose, I do not know if I will have to consider arbitration.

Pulte does not honor their warranty. We purchased our home in the Del Webb Viera community in October 2024. A few months later, we began experiencing a strong odor coming from the walls in our front room. After multiple work orders and considerable frustration Pulte eventually contacted Indoor Air Quality Solutions, who quickly identified the issue, and Pulte corrected it. Several months later, during heavy rains, a strong sewer odor filled our kitchen pantry. We again contacted Pulte, and their subcontractors visited several times but were unable to locate the problem. They ultimately informed us that they had gone “above and beyond” in their investigation, could not find the source, and would not continue further efforts—stating the smell was normal ground gases. Because the odor was unbearable and unresolved, we hired Indoor Air Quality Solutions. Before proceeding, they attempted to coordinate with Pulte but were told the same thing—that Pulte would not provide additional assistance. Within an hour on site, Indoor Air Quality Solutions identified the problem and found two foundation openings behind the wall, which they repaired. When we submitted the invoice to Pulte for reimbursement, they refused, stating we had not contacted them first—despite their earlier written statement saying they would not conduct any further investigation. They provided the same response to Indoor Air Quality Solutions when contacted. This was a clear structural defect discovered within the 12 month warranty period, yet Pulte declined to address or repair it.

Buyer Beware – Read the Contract and Process Very Carefully We attempted to purchase our second new construction home from Pulte at Pulte’s Rose Creek community in Georgia. After weeks of negotiations and reviewing the contract structure, we ultimately decided to share our experience and opinions so other buyers understand key risks before putting down earnest money. Key concerns from our experience: • Appraisal contingency issue – Buyers are required to risk a non-refundable earnest money deposit ($10,000 in our case) before an appraisal is ordered. If the home appraises low, the buyer must either bring additional cash to closing or forfeit the deposit. There is no contractual protection to exit safely based on appraisal. Pulte would not agree to alternative solutions, including allowing us to pay out of pocket to conduct an appraisal prior to going under contract, despite this being a quick move-in ready home. • Earnest money and closing date exposure tied to builder delays – The contract places closing-date risk almost entirely on the buyer. Even if delays occur due to construction timelines, material availability, or administrative issues, the buyer’s earnest money remains at risk. • Terms changed late in negotiations – After negotiating in good faith and spending significant time working through contract details, we were informed that previously discussed pricing and included upgrades were no longer available and that the purchase price would increase. This occurred prior to contract execution, despite earlier representations in writing that pricing and terms would be honored once final items were resolved. • Escalation provided no flexibility – We escalated our concerns to mid-level management in hopes of finding a reasonable path forward. The response we received was essentially, “this is how we do things,” with no willingness to address or mitigate buyer risk. After escalation beyond that level, pricing changes were communicated rather than solutions, which further impacted our ability to move forward. Relevant communications were provided to us in writing. • Pricing and incentives are fluid until contract – Incentives, pricing, and included features can change at any time prior to signing. Even written discussions during negotiations did not guarantee final terms. • HOA and use restrictions clarified late – Practical items such as vehicle and garage restrictions only became clear after reviewing HOA documents, introducing additional uncertainty late in the process. • Workmanship concerns – During walkthroughs, we observed several workmanship issues that raised concerns for us as buyers. Photos are attached for reference so others can evaluate for themselves. These included visible gaps in trim, countertops, cabinets, and finish work. In multiple areas, caulking appeared to be used to mask misaligned cuts rather than correcting the underlying installation. Rough cuts were painted over without proper sanding, and similar issues were observed with grout work. These conditions raised concerns about long-term durability and finish quality. To be clear, the on-site sales staff was professional and responsive. However, the contract structure and negotiation process heavily favor the builder, and the financial and practical risks placed on buyers are substantial and not always obvious upfront. This process may work for some buyers, but anyone unfamiliar with new-construction contracts or unwilling to risk significant earnest money should proceed with caution and have independent legal counsel review everything before signing. We will update this review if and as appropriate.

Our sales person never told us we can not use the clubhouse. WHAT?? Small detail. Our Construction manager Ryan, was fabulous! But when we discovered the flooding and pooling of water on one side of our house and reported it, they said they did not cover landscaping! A year later, our neighbors also shared the same problem and their builder came to solve the problem. I wrote to the top brass of Pulte, Eric Korsten , and they said they would cover it if I had reported it within one year! So I sent them the emails from one month after my purchase, and they finally sent someone out, Chandler DeLisle, the Division Manager of Customer Care, to see the damage. No grass, black stinky dirt along the entire property line. He agreed there was a problem and said they would get together with the other builder and resolve the issue. Weeks go by… crickets… then a guy from the original landscaper arrived with a pallet of sod and laid it down on a small area by the garages. I asked when they would start on my property and he said there was no work order for my lot. I called Pulte, and he said he will take care of it. The next day, they sent a letter stating the problem is resolved and my ticket is closed!! No one came out, no one corrected anything! I wrote to the Pulte folks and they have ignored my five letters. This is what my property looks like the same day they closed my ticket. I added the grass seed on top of the stinky mud knowing it would take weeks of waiting… this is ridiculous!! I previously laid rock down along the fence so my granddaughter can play in the yard. As well as countless bags of grass seed, five bags of dirt and four bags of sand along the entire property line to try to suck up some of the stench of the sitting water. These homes are selling for $700k and up!! And Pulte is paying people to ignore you after they get their money!! Stay clear!!

Home Defects and Legal Pressure Years After Purchase I bought a new construction home in June 2020, expecting quality and peace of mind. Instead, I’ve dealt with years of construction defects, unresponsive service, and pressure from legal counsel when I tried to seek fair resolution. Key issues included an undercharged HVAC system (confirmed years later), hardwood floors installed over an uneven slab, poor plumbing layout, and multiple interior workmanship problems. I spent months communicating with the builder, trying to resolve things respectfully. Eventually, their legal representative stepped in—not to help, but to shut down communication. I was given a non-negotiable cash offer with no itemization and told I could no longer contact anyone, including corporate leadership. Ironically, that same lawyer claimed to represent the builder’s entire corporate structure—but insisted I not escalate the matter. I am now filing complaints with consumer protection authorities and the State Bar, and am preparing a small claims court case. Buyers should be warned: warranty support may not protect you once you’ve closed. Get third-party inspections, document everything, and know your rights. A national name doesn’t always mean ethical treatment.

Worst experience ever. When I went to purchase a home from them, I worked with Jasheem Jenkins, He said if our current home didn't sell we would get back our $5000 deposit. I asked several times over and over again to conform this and he reassured me that it would take 4-6 weeks. I made the deposit and I was unable to sell my house and now they said we can't get the money back.