Pulsar VaporizersPulsar has always been at the forefront of the vaping industry. Makers of the world famous APX line of vapes and the RoK electronic dabbing rig. Buy here.
Pulsar Vaporizers (pulsarvaporizers.com) has 124 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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DeAnna A.
i ordered an item and got the confirmation email but its been about a week now and im still waiting on a tracking number
Response from Pulsar VaporizersDec 16, 2024
Hey Deanna, Looks like we've got your order shipped today and you'll get a tracking notification shortly. Most orders placed on Friday are shipped on Monday as our warehouse is closed on the weekend.
Brent M.
I purchased a faulty product from Pulsar. I sent in a claim request & they promptly offered me a replacement model which is now enroute. Their customer service agent Monica was very helpful.
JJ
My first order from this company was awesome. It was here in a timely manner and nothing was broken and they responded right away like they said they do but apparently after being a first time customer, you’re nothing to them. I’ve asked the same question three different times to which I still have not gotten an answer, and I also made my second order through them Being optimistic. It was almost a week ago and it STILL hasn’t been shipped. On Their site they use the hurricane as an excuse which I can partially understand but if there are this many problems, maybe you shouldn’t be open for business. Or maybe just answer your customers that were willing to spend more money. This company really needs to reevaluate how they do customer care because it doesn’t seem like they care at all. I just want what I paid for and I probably won’t be ordering from these people again
Response from Pulsar VaporizersOct 9, 2024
Hey JJ, Our warehouse was inoperable due to the storm but we have reopened this week and we are diligently working on getting caught up on emails and orders. Please email me directly at [email protected] with your order numbers and I'll get you all set.
Gardenia
Junk! Stopped working on day 32. I Submitted a claim and have not heard back over 17 days. Do not buy. Edited: Do not trust this company. They do not honor their warranty. I submitted photo as requested on 10/25. They are dishonest.
Response from Pulsar VaporizersNov 13, 2023
Due to the nature of our products, be sure to check your spam folder, as some email systems auto-mark us as spam. We responded to the Warranty claim on Oct 25th, waiting for more information from the customer. The customer viewed the email on Oct 25th at 2:41 pm according to our system. Please submit a photo of the device to complete your warranty claim. See email for more details.
Jamie S.
When I first started getting pulsar, it was grade A. But the coils I’ve been getting have NOT worked!!!!! Do not waste your money now. I spend $50 on a five pack of coils and only 2 work!!! And the company doesn’t care!!!! They don’t answer emails or anything. Don’t waste your money.
Hannah H.
Luke is a wonderful asset in the company. He resolved a simple misunderstanding and helped me so much. I do recommend this website to anyone!! Great products with great prices!
A.
The customer service and warranty are second to none. My pulsar rok is pretty good. There are some minor issues with it. One thing is that the plastic/metal ring that goes around the concentrate bowl sticks onto the glass topper. This makes capping the bowl when you take a hit somewhat awkward, as you have to yank both the ring and glass topper out when you want to clear your chamber of vapor and then you have to awkwardly fit it all back in when you want to create more vapor in the chamber. This other thing is a nitpick, but there are lots of pieces to manage with my e rig. It is easy to lose them down the drain or break delicate parts when cleaning. With that said, like I said, they are great about helping replace such pieces.
Glen
Seemed a little slow processing, shipping smooth. Bought 2 Puffco accessories in stock — retail pricing. Free shipping
