Pufferfish HostReviews of pufferfish.host

I'm giving pufferfish host 3 stars out of 5. I would've loved to give them 5/5, but there is just one problem that I have with them, their support. I came from apexhosting which have amazing support, and I just feel like pufferfish is behind on this. First of all, they don't have a ticket system. I can only get support through a livechat, which I find to be very limiting. I would love to see a ticket system. Secondly, I have been waiting for some time now for a somewhat basic question, and I have still to get an anwser, even though I can see that there is an online support member on the livechat, that's not okay! (Update) My fault for not seeing that there is in fact a ticket system, maybe a button/link from the panel would be a good idea, to make this clear)

I have a server with friends and I decided after a lot of inbestigation to use this hosting service for the server as it was literally the cheapest per GB of RAM. I even wanted to upgarde the plan as the server whas quite laggy (probably because i put in 380 mods) and to upgrade form the 8 Gb to the 12 GB plan i just asked for it in the chat, they asked me to open a billing tiket on the webside and from there I just had to pay the difference and as soon as i paid it i restarted the server and i had 12 GB as easy as that. I whould however add that finding the actual billing wasn´t so easy ant dituitive, but it was fine.

The server is great, I really wanted to play modded mc with friends and pufferfish was a good option. At first I had no idea how it works which is why I gave it only 4* (a tutorial would be nice) but after looking around for a few minutes I finally found how to add mods to the server and everything worked dined after that. Maybe I’m just not smart lmao.

Works well, I have had no performance issues of any kind in my testing so far, and no out of memory or similar issues have occurred so far, my only issue is that it doesn't support modded servers like Forge and Fabric