HeartofAiur
Provides servers
Provides servers. Makes it nearly impossible to cancel your subscription. Borderline criminal, horrible company.
Response from Pufferfish HostOct 25, 2024
Hello, We requested that you log into the billing panel prior to creating a ticket. As I explained in your support ticket, this is REQUIRED. Imagine if you were a customer who was using our services, and a disgruntled player made a fraudulent request to cancel your server, on your behalf. If we were to follow through on that request, all of your data would be deleted. We cannot verify that this situation is not happening unless you log in. We provided instructions via livechat and via the support ticket you created. I will reiterate them here. Visit https://billing.pufferfish.host. Then log in. Click on your service, and then in the sidebar on the left click “Cancellation Request”. This will allow you to cancel your server without ever interacting with support. If this is not an option for whatever reason, you can also email our billing department at [email protected] using the email address you used to sign up for your service. We would be happy to help you, but we need to verify your identity. If we cannot verify your identity, then we cannot take any action on your account, ESPECIALLY actions that would result in us permanently destroying your data. Thank you for your understanding, Kevin