PubbyReviews of pubby.co

Aside from the horrible customer service, their platform itself is a rusty bear trap for new and aspiring authors wanting some reviews. Let me tell you why: 1. There is absolutely NO moderation at all. Their platform's economy is based on 'Snaps' - which is like a currency users earn by reviewing and spent to request for reviews. Now, their platform instantly awards Snaps as soon as a user picks up a book to review (regardless if its free, Kindle Unlimited, or Verified Purchase) - they get the Snaps right away. So, in this major loophole, a user can opt to pick the book with the highest Snaps (like one with a verified purchase) - spend the snaps as soon as they can, then just screw around without consequence - like giving generic AI generated reviews which eventually gets removed by Amazon, NOT READING the book at all and giving low scores, and the worst is picking up either KU or Verified Purchase, without even purchasing or reading via KU. You see, there is nothing that prevents these users to abuse the system which is designed to just milk subscribers and waste money & their time. 2. I'd like to repeat again - Horrible Customer service. I'm not sure if these people are even real or have any proper training. The response time is waaay too long and the response they give you is as bland as a flavourless limp pasta soaked in water for hours. They never get your issues fixed, they just waste your time and money. They don't even care if they lose subscribers. (I feel sorry for the owner). Now, the owner sometimes respond themselves, which can give a more fruitful answer - but given the huge number of customer complaints, I doubt she can answer them all. 3. Subscription trap - so if you finally get pissed off enough to cancel your subscription, you are still entitled and owed the service you paid for the month before. With their Snap based economy, only subscribed users can request reviews and report. Once you cancel the subscription, everything else goes - even the ones that you have already paid for. So, this means you will have to pay them constantly to try and chase for your reviews or response. Also, if you opt to activate the Verified Purchase feature, you'll have to pay them an additional $14 - but with the first issue above, you'll just waste your money and time posting reviews up for Verified Purchase only to get picked up by those nasty users who abuse the heavily flawed system. Meaning, they waste your time, your money, and the VP review request because they don't even purchase it nor read it. So, as most of the other people here have already said, Proceed with Caution, and be ready to be disappointed. I am still hoping they can fix the issues - Pubby does have potential and is a little better than some of their competition.

Pubby was great when it first started. However, over the last few months, they have become nearly impossible to communicate with and take forever to find readers. As of today, my previous four reviews have been rejected by Amazon with no recourse for the reviewer - just the message that Amazon is no longer accepting reviews from this account. Poor communication from Pubby is the biggest issue - even though subscribers received a nice mea culpa from one of its founders a few weeks ago, the situation is just as bad.

If you use Pubby, you put yourself at risk with Amazon. And if your review is coming from Pubby (because you clicked on the button that says "post your review" there is a good chance Amazon will flag it. Pubby is about authors reviewing authors, which, if you read Åmazon's guidelines, they are against review swapping. Pubby has a way around this that works for now, but that is still what it is. Be warned.

I have two weeks trying to find readers for my book with no luck. Contacted them and they didn't help. They replied back after aprox 5 days and were talking about taking them 5-6 hours to find a reader but completely ignoring me and the part where I said that I have two weeks trying to find readers and still couldn't find any. They also completely ignored the part where I said that I want a refund!! Pubby is definately a SCAM! Please AVOID!

No results. Cancelled subscription right away. Got charges $240. Still waiting for the refund. No response from the team exempt the auto response.

I just joined Pubby and handed over my credit card details. Straight away, I was suspicious — they didn’t even ask for my manuscript. Then I found I couldn’t log in, and the system didn’t recognise me, despite my payment details (credit card) going through. Worse, I received no response from Pubby when I tried to get help. In the end, I had to cancel my credit card to protect myself — what a hassle. Don't get caught like I did. Stay well away from these people!

I never signed up for annual subscription I know for a fact that is was monthly and was still charged for annual which is $240. It says customer service will get back with you in 24-72hrs and it's been 1.5wks and no response to my messages or emails. Do not use this site unless you wanna get scammed!

I’ve had 2 books on Pubby for weeks with no readers. I believe they’re punishing me because I was insistent that they reinstate snaps for a review I did a month before. Their customer service no longer exists. They do not respond.