PubbyReviews of pubby.co

Worst customer service. If you can get anyone.

Terrible! They offer a free trial but if you cancel, they charge you for the full amount! And good luck getting it back. It’s been a week and I’m still waiting for them to just acknowledge my support ticket. Their AI powered support bot said it would be 24 hours for a response… that turned into “wait until Monday”… then “expect a response in over a week”. During this time I got ONE book review on my book- and it was generic and AI generated and had nothing to do with my book at all.

Absolute scam! I signed up for the free trial and cancelled a few days into it (WELL before the end of the free trial). Sure enough, a few days later, they charged my credit card for the full annual amount. I've tried emailing them several times but never get a response. There is no way to contact them directly. No ability to submit a ticket, do live chat, or call them. I now have to request a charge-back with my credit card company. I honestly don't know how they are still in business with such horrible customer service and crooked business practices. Avoid, avoid, avoid!!

Horrible customer service! They tried to take more money from my card and weren't helpul at all. I am now waiting for over a week now and didn't received a proper response.

I signed up for the free trial but didn't cancel before the 10 days were up and my debit card was charged $29.99 for the monthly subscription. I didn't worry too much about it, just canceled my subscription and submitted a ticket for a refund, as their website makes the following statements: "We will process your refund within 24 hours." "We refund any subscription payment within 30 days of purchase." "If you never successfully upload a book, we will always refund your money." I submitted the refund request ticket within 3 days of the date my card was charged (could not submit earlier due to issues with their site), and have never uploaded a book to the site. I has been a week since I submitted the ticket and no refund has been issued. I have followed up via email and live chat and get nothing but what appear to be canned responses saying they will respond within 24 hours . . . which they don't do. Their assurances regarding refunds are outright lies.

I do not want automated replies can you get a human to reply the below as I am paying for my service. Seems like no one attends to Trust pilot reviews either! I am frustrated with the $4.99 limit for verified purchase reviews. It’s completely unrealistic for fiction ebooks, which is typically priced higher to cover costs and make any profit. As an author paying $20 a month to Pubby, I find it unacceptable that I can only get unverified purchase reviews. I at present can give out free PDFs for unverified purchase reviews. Or eBooks must be priced below this threshold. My fiction book cannot be sold for $4.99 or less without incurring losses, and this defeats the purpose of paying for a Pubby service that cannot accommodate standard pricing models. Pubby should allow verified reviews for books priced higher than $4.99 say it at the joining page for transparency, or at the very least, provide more flexibility in their rules to ensure authors get real value for their $20 per month investment. Unverified reviews alone are simply not worth the cost of $20 I pay you. Please reconsider this policy to support authors like me who are working hard to sell quality fiction at a sustainable price point. Can you open up the price range to accommodate both my books? I am keen to get a custom reply as soon as possible, as the automated replies have been quite unhelpful the past two days.

If I could put 0 stars, I would. This is a scam! I paid for a verified review and I got nothing more than an unverified 5-star note without any comment / written piece. This is a massive Scam. I wish I checked their low reviews before I purchased anything. This is not fair that she can continue this way, scamming people. She is not responding to my emails anymore since I asked her to explain why I did not receive a verified written review, which is what I paid for. I feel for people who lost much more money than me. DON'T USE PUBBY.

This is the absolute worst review service. I used it extensively for a long time and after a year or so I began losing many of the reviews I had received from it, which cost me money and a lot of time. I requested they refund me what it cost me to purchase the books I had to review for the ones I lost and the owner Kristen Forbes refused to respond. I asked her for the contact information of their Lawyer and she wouldn't even provide that and she Banned my account now. She seems extremely inexperienced in running a company, from the many times dealing with her. I had contacted my Bank to get a chargeback but they can only go back so far for a refund. And I completely agree with the extremely negative reviews of Pubby on here and other sites regarding similar problems and how horrible their customer service is. I am really surprised that she has Bruce working for her, and that she promoted him to Customer Service Manager, as he doesn’t know how to handle customers and shouldn’t be working for any company. There isn’t any point in using this service as many of the reviews you get will eventually be removed. And there is enough competition that people can find much better alternatives to use instead now then.