Pteet.comReviews of pteet.com

Response from Pteet.comJun 24, 2020

Hello Shalom - thanks for taking the time to make a review. Though, we are wondering if you maybe mixed us up with some other company? .....because from our records we haven’t received an emails from you prior to your review. That’s why we asked you via email if you could please forward one of a those emails you’d sent so that we can get to the bottom of it? If you did accidentally mix us up with someone else, no worries, though can you do a favor and please update your review. Or if indeed you had sent emails to us, please forward one. Safe travels! Pteet.com Team

Response from Pteet.comApr 8, 2020

Hello Ashley - thanks for taking the time to make a review! We hear you load and clear and apologize for the delay in your refund being made. It appears there was a large backlog for manually refunded requests due to all the coronavirus related cancellations. Please know that your policy was cancelled a couple days ago and you should see it shortly on your credit card. Also due to the inconvenience of the delay we've emailed you an Amazon gift card. Please let us know if we can be of any further assistance. Safe travels! Pteet.com Team

Response from Pteet.comJan 22, 2020

Hello Joseph Thanks for the review. Sorry that you didn't realize there was mileage restrictions. Below is the text the we display just above the "PAY" button -------------------------------------------- By clicking "Pay" I agree: * I have reviewed the Certificate of Insurance/Policy. * to the policy being emailed to me. * I am traveling 100 miles or more from my primary residence (one-way or return). * I have not yet picked up my rental car. ******PAY BUTTON****** -------------------------------------------- I can understand it's not always easy to notice the instructions during the purchase process. Perhaps we could make the above text more obvious. Please let us know if we can be of any further assistance. Safe travels! Pteet.com Team

Response from Pteet.comNov 17, 2018

Hello Amber - thanks for bringing this to our attention. I'm wondering who told you that pickup trucks are not covered? Pickup truck and SUV's are covered, provided its not being used for commercial purposes and they are not valued at more than $75,000. Here is a definitive list of vehicle that are covered - https://www.pteet.com/car-renters-insurance-savings-blog/post/car-rental-damage-insurance-what-vehicle-types-are-covered-and-which-aren-t Can you please email me [email protected] and we will get to the bottom of this for you, and also will ensure you are refunded and compensated if you were given incorrect information. Thanks and regards, Steve Pteet.com Team