Oliver
Ordered a $50 card
Ordered a $50 card. They emailed to say nothing would be sent until I uploaded a photo of myself holding my government ID. I refused and cancelled at 02:50 UTC. Their system confirmed receipt at 02:50:22. They sent the code anyway at 02:55, without the verification they had just called mandatory, and at 02:56 refused a refund because I had “already received” it. The code is unredeemed and I have told them in writing they can void it, so refunding costs them nothing. Three replies from support restated the same script and two escalation requests were ignored. Note their cards are US region only, which is worth knowing given they market internationally.



