Proxy fell. Support not responding. Whole day trying to reach them. The whole time they are just saying to explain the issue while my system is waiting. Answering every 1hour with completely unrelated and bad answers such as where did you encounter a problem. I already have explained that the proxy just doesnt have a connection. I'm not really giving bad reviews ever but today my whole day I'm pissed and they talk to me like everything is correct.
Response from ProxyrackJan 23, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced. You’re absolutely right to expect prompt and relevant support, particularly when your system depends on a stable proxy connection.
The issue has since been resolved by our engineering team. As a goodwill gesture for the inconvenience caused, we’ve also extended your plan by three days at no additional cost.
If you’re open to it, please contact us at [email protected] with your account details so we can follow up personally and ensure everything is running smoothly on your end.
Thank you again for your honest feedback—it helps us improve our service and support experience.
LO
Louis
I had a very disappointing experience… Advertised UDP support does not actually work on residential proxies
I had a very disappointing experience with Proxyrack. The main reason I chose this service was the advertised UDP support on residential proxies. In reality, UDP does not work at all. Every UDP test fails when using their residential proxies. At the same time, UDP works perfectly on the same machine and network without the proxy, with other proxy providers, and through OpenVPN. This clearly points to an issue on Proxyrack’s side, not a local network problem. Customer support was unwilling to properly investigate the issue. Instead of checking the proxy configuration or escalating the case, they kept sending links to generic help articles and repeating scripted responses. Even after I provided clear evidence that UDP works without their proxy, they continued blaming my network. The dashboard and proxy setup are also inconvenient and confusing. Proxy configuration feels clunky, and the documentation does not match the actual behavior of the service. At this point, the advertised UDP support looks more like a marketing claim than a real, usable feature. When I asked about a refund due to a key advertised feature not working, support simply stopped engaging and continued sending generic replies without addressing the refund request. Overall, the service does not deliver what is advertised, technical support avoids responsibility, and critical issues are not resolved. If you specifically need UDP support or expect responsive, technical customer support, I would strongly advise looking elsewhere.
Response from ProxyrackJan 8, 2026
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and for how it came across.
We’d like to clarify how UDP support works on our residential network, as this may not have been communicated clearly during your interaction with support. Our residential pool contains a mix of IPs — some support UDP traffic and some do not. To ensure you are assigned an exit node that does support UDP, the request flow and authentication parameters are important:
- If the first request made through the proxy is a standard browser/web (TCP) request, the system may assign an IP that does not support UDP.
- To explicitly request UDP-enabled IPs, you can enforce this at authentication by appending
-udp-true or ;udp=true to your proxy username.
This guarantees that only UDP-capable exit nodes are assigned.
- Alternatively, your first request must be a UDP request so the system can correctly detect and allocate a compatible IP.
Without one of the above, it can indeed appear that “UDP does not work,” even though the network itself does support it
We would really appreciate the opportunity to review your specific setup properly. Please reach out directly to [email protected] and reference this Trustpilot review. If we’re unable to provide a working solution for your use case, we are absolutely open to reviewing a refund, particularly if a key advertised feature did not meet your needs.
Thank you again for the detailed feedback — it helps us improve both our product and our support processes.
VF
Vola F.
I can see that this proxy provider is…
I can see that this proxy provider is unstable and almost unusable. The configurations do not match properly, and the performance is very poor, with extreme slowness. This is really frustrating.
The customer service is extremely slow, and I do not recommend this provider.
Response from ProxyrackJan 6, 2026
We’re sorry to see this review, especially since we’re currently assisting you in an active support conversation.
The behavior you’re describing is related to how residential proxies work, including geo and ISP classification, not service instability. This was already explained in the ticket with supporting documentation.
Our support team has responded and continues to assist you. If you’re experiencing specific errors or slowness, please share clear examples in the open ticket so we can review them properly.
CS
Coin S.
Great proxy service especially for…
Great proxy service especially for Unmetered residential proxies.
Response from ProxyrackJan 2, 2026
Thank you for the 5-star review!
We’re happy to read you’re enjoying our unmetered residential proxies. If you need any help, we’re always here.
TC
Tomas C.
Good proxies
Good proxies. Looks good
Response from ProxyrackDec 31, 2025
Thank you for the 5-star review!
We’re glad to read the proxies are working well for you. If you need any help, feel free to reach out.
DA
dan
Great service
Great service , used it to for the past 3 years keep coming back to them for every project i make, Price, Quality , service is on high 10 star.
Response from ProxyrackDec 30, 2025
Thank you so much for your continued support over the past 3 years! We’re thrilled to read our service, quality, and pricing keep you coming back. We truly appreciate your trust and loyalty!
AN
Anto
Excellent support
Excellent support
Response from ProxyrackDec 26, 2025
Thank you for your review!
We’re really glad to read you had an excellent experience with our support team.
If you ever need help again, we’re always here for you.
JU
Julien
Reliable Performance and Seamless IP Rotation
Reliable residential proxies and excellent support ProxyRack delivers exactly what they promise. They provide genuine residential IPs with seamless rotation. The dashboard makes it very easy to track data consumption, and the connection remains consistently stable. Additionally, their customer support team is highly responsive whenever I have a question.
Response from ProxyrackDec 19, 2025
Thank you so much for your review!
We're thrilled to hear that you are enjoying Proxyrack proxies and that they are working well for you. Your feedback means a lot to us and motivates our team to keep providing the best experience possible.
Cheers,
Proxyrack Team
