Proxiware Reviews | Read Customer Reviews of proxiware.com

Proxiware Reviews | Read Customer Reviews of proxiware.com

Proxiware reviews

263 approved reviews, newest moderated first

Don N.
Feb 23, 2023
best fastest service
best fastest service
Report
A M.
Jan 24, 2023
nice good friendo
nice good friendo
Report
Jasmine D.
Jan 22, 2023
Been a customer for years
Been a customer for years, easy and simple to use. New beta looks very promising.
Report
Patrik X.
Apr 14, 2022
Really good customer service
Really good customer service
Report
Alan and Cindy W.
Jun 22, 2021
The team at Proxiware is amazing
The team at Proxiware is amazing! The customer support techs are knowledgeable and so helpful. I recommend highly!
Report
Top B.
May 28, 2021
it works decent
it works decent, except when it doesn't you have absolute no clue, the live support agents can't get back with you on time, there's no way to communicate or even tell if the service is down, but otherwise it's really good
Report
Aerek F.
Mar 1, 2021
They are crap service
They are crap service, proxy have uptime like 30% ? haha all reviews here are fake. Support on live chat can do nothing only send to faq. Never get replied on ticket. Very bad service with btc pay only with high fees
Response from ProxiwareMar 8, 2021
Thank you for your review. We believe this to be a case of a "revenge review." Since Trustpilot won't provide the customers email, its hard to verify your experience. One thing I can say for sure is that we've been operating for over a year and our downtime is very minuscule. We have numerous fail-safes in place so that if something happens to our servers or proxies, they will be back online within minutes automatically. Regarding your comment on our live chat agents, they are outsourced from a third party. This means they do not have access to any backend panel, or any billing platform. They can only help strictly with troubleshooting, and common FAQs. If there is an issue they cannot help with, they create a ticket, and a member of our team responds within 24-48 hours. Sometimes there are a large amount of tickets and the wait time could be longer. Lastly, regarding the bitcoin fees, that is completely out of our control. When you send a transaction with bitcoin, you have to pay fees alongside with it. Usually the fees is very small (pennies) but sometimes when there is a large amounts of transactions on the blockchain network, the fees and can be a little more expensive (couple dollars). The fee doesn't go to us, it goes to the miners that handle transactions. Regardless, if you are unhappy with the service we do offer refunds. You are welcome to request one if you haven't already consumed your bandwidth.
Report
rssix
Nov 24, 2020
good people they have helped me
good people they have helped me
Report