customer
SCAM!
SCAM, no refund policy IP pools have mixed IPs, some have good reputation and the rest have bad reputation Escalated to support, they refused to cancel the subscription and refused to refund the remaining period. they also blocked me from contacting support!! the chat widget disappeared and they stopped replying to my emails using and incognito window I used the chat widget and entered my email then I got an error when I tried to send a message "User not allowed to send" Avoid at all costs!
Response from ProxiwareOct 20, 2026
Hi, thank you for sharing your feedback, and we’re sorry the service wasn’t the right fit for you. Our unlimited plans are clearly marked as final sale, with no full or partial refunds under any circumstances. This is stated on the product page and in our terms before checkout. Because of this, we encourage every customer to ask for a free trial before buying, so they can test the pool against their own targets and use case. That offer is open to anyone who asks. On IP quality: residential pools are made up of real household connections, so it is normal for any residential pool to contain IPs with varying reputation. How an IP performs also depends heavily on the target site and the traffic pattern. Our team is always glad to help with targeting, rotation, and session settings to improve success rates. Cancelling a subscription stops future renewals, but it does not refund the unused portion of a period that has already been paid for, in line with the final sale terms above. Regarding support access: our team responded to your request and explained the policy. After that, the account sent repeated spam messages to our live chat, so chat access was restricted to keep the channel available for other customers. The Proxiware Team