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They cancelled my order with no reason…
They cancelled my order with no reason after 5 days On 11 Dec 2025, at 09:55, customerservice wrote: Hi Zehra, Thank you for your order. We appreciate your business very much! To mitigate potentially fraudulent orders, we ask that you provide two forms of ID that reflect your name and the billing/shipping address. A driver’s license and utility bill with your name on it would be sufficient. Once we have verified the information with you, I will go ahead process your order. I look forward to hearing back from you shortly. Warm regards, Jessica
Response from Provident JewelryDec 13, 2025
Thank you for reaching out. We are sorry to hear about your disappointment. Your order placed on Dec. 10th was cancelled at your request. This morning, we cancelled your order after receiving an email from you saying, "Please cancel my order ASAP!" which we then promptly did so. You'll receive a full refund on your order.