Proven WinnersReviews of provenwinners.com

Proven Winners Direct’s shipping standards, customer service, and processes are deeply flawed. My original order was automatically canceled, likely due to out-of-stock items, prompting me to place a second order that was confirmed and tracked. When it arrived, the plants were badly damaged, pest-infested, and shipped in a soggy, upside-down box. I reported this immediately, but the advice I received was inadequate. Without my knowledge, the company also shipped the canceled order and later sent me a text demanding payment, falsely claiming prior contact. This was unprofessional and in violation of FTC rules regarding unordered merchandise. I never received a confirmation or tracking email for the first order. After I paid in good faith, they acknowledged a payment issue but ignored the fact that I was not obligated to pay for a canceled order, and they failed to address the damage, pests, and questionable communication practices.

I would have been too embarrassed to have sent out the pathetic twigs this company shipped to me. $60 for two little broken half dead twigs. I cannot believe this company values themselves and their product so poorly. I am an avid gardener and order plants from many nurseries but never ever again from this company. The 2 little plants I received I would not have paid $2 for on a clearance rack. This company sells very nice plants to the large box stores but what they ship out via online ordering is genuinely pathetic. They can do better.

I placed an order for 12 plants on May 30th. I tried calling to cancel the order the following day but was unable to reach anyone so I left a message. I also sent an email requesting to cancel the order. I received a response the following Monday stating the following..."Thank you for reaching out. Our 'Ships Now' orders are shipped on demand. Due to the fast shipping measures we have implemented, we cannot make adjustments or cancellations to 'Ships Now' orders after they are placed. I am sorry for any inconvenience." The order hasn't even shipped yet and they are basically saying "too late". Also, none of the items I ordered stated they were "ship now" items. If they actually cared about their customers, this order could have easily been cancelled as the items have not yet shipped. Needless to say, I won't be ordering anything from them again and I would advise anyone to stay away from this site!!

I would give them no stars if it were possible. The plants arrived with the tops hacked off, apparently to make them easier to pack. They looked dreadful with bare sticks and leaves cut in half. I complained and they told me this was their normal shipping process. This is nonsense: I bought the same plants from them last year, and they were perfectly fine. So - bad plantsmen, and did not tell the truth. I advise you to stay away!

JUST AWEAWFUL STAY AWAY TERRIBLE !!!!!!!!!!

The one star is really for their terrible customer service. I would normally give their plants 4-5 stars. I've grown many PW plants over the years, but those were always bought at nurseries and I could pick up a healthy looking plant to bring home. Recently I did my first online order from them and I was absolutely shocked at the state the plants arrived in. Like others have noted, the plants were ridiculously tiny, and it was clear someone had done a hack job on them. But even worse, they had yellow leaves and were so wilted. They'd only been in shipping for 1-2 days, and I could not imagine that they had gotten into that state only due to shipping. After reaching out to the company, I was told that "pruning" was always done on summer plants and that a grower at their greenhouse said to simply plant everything and it would be fine. Well, I did what they instructed. The coneflowers I ordered clearly had root rot and chunks of them just fell apart into my hands. They have since died completely. The coleus I ordered hasn't died quite yet, but I'm not going to get my hopes up.

I have spent tons of money buying Proven Winner plants thinking they were top quality. This season I spent $6 on a sunbini which was marked full sun. I have noticed other local companies who grow sunbinis and state the plant is part shade. The PW plant died three weeks after I planted it. There have been other PW plants that have not done well too. What really bothers me is that their tickets are incorrect. I have stopped spending my hard earned money on Proven Winner plants!

Plants arrived dry with dead or dying leaves. Contacted the company, sent pictures and they said "you haven't watered them enough". They were already dying when they arrived.