Proven Data LLCReviews of provendatarecovery.com

Losing my data was extremely traumatizing. PDR came to my rescue. My only not so good comment on PDR was they advertise as providing 24-hour service, including emergency service, and when I tried to request emergency service no one got back to me. Also, they said it would take them about 20 minutes to assess the problem and it took them about 4 hours. In such a time of distress, 4 hours feel like 4 days, so that made my stress level even higher. Other than that, they did exactly what they said they would do. They restored most of my data and when I pointed out what wasn't restored, they went in and did it. I also did the free post data recovery consultation and that was extremely helpful. By following their tips, I don't expect to lose my data ever again. Thank you PDR.

I was lucky enough to be hit with Zepto ransomware. PDR recovered all of my files, almost 15000. The price they charge for their services seems high, but it was worth it to me. It would have taken me several hundred hours to rebuild all of my files from backups and from scratch. The only complaint that I have is for better communication from PDR. PDR remotes into your computer to recover files, which is very unnerving after being hit with ransomware. I felt violated by the ransomware criminals, and then to have a different company poking around into your computer can be unsettling, especially when you don't know when exactly they are there. PDR also installed different software on my computer to compress and transmit files for recovery. More communication as to exactly when they were taking over the computer, what exactly they were doing, and why they were doing it, and what they were leaving behind would have been appreciated. Overall I would highly recommend this company if you are attacked by ransomware criminals.

The team is very responsive and they deliver decent service. To some, their rate might be a bit high. But if your lost data are of great importance, then their rate might be fair. For ransomware -stricken and panic-stricken customers like me, PDR 's responsive & helpful attitude, is very comforting. i am very grateful for their quick responses, and their successful rescue of all my files on hard disk.

Great service and timely response. Was fairly priced too.

When searching for a reputable company to recover our encrypted databases, Proven Data Recovery stood out on the BBB website. Even with that positive recommendation though, I was still nervous about our banking account numbers in someone else's hands. I had the opportunity to work with Mark who was well spoken and made me feel like I was able to trust him as we worked together to recover the encrypted data. Did it work? To our joy it did and we are back up and running like nothing ever happened. If there was a 4.5 option on this review I would have chosen that for the honest fact that communication was the only flaw in the relationship. I struggled in the beginning to get answers at times which made me feel uneasy about getting into the relationship. On the website I was never able to get the Live Chat to work and the hours of operation show up different in different spots. Whenever I called the phone support number, I found that during the process, selecting the first option was the only way to get someone right away and all the other options went to voicemail. I was also tentative about giving my credit card number, even though they said it would not be charged until we were fully satisfied with the end recovery, before actually speaking with someone. One of the online forms didn't work properly which also made me question what I was getting into. My final hesitation to share was that an appointment was missed and I couldn't get anyone to get back to me for a day. But I want to end my comments with the very positive stuff. When I was indeed able to speak with Mark, we worked very well together to figure out exactly what was infected and what needed to be done. We successfully retrieved the data in the time agreed upon. That's the best and most important part. We had 5 days to verify the data before the card was charged for their services. Happy customer in the end. I would go back to Proven Data Recovery again because they gained my trust and did what they said they could do, get my sensitive data back.

They keep you up-to-date on the status of your recovery, which is so helpful and allows you to manage your expectations. One error was when the wrong hard drive was returned to me but they immediately sent out the correct one with all postage paid. Mistakes happen but it's somewhat rare when a company immediately admits it and goes the extra mile to make everything right for the customer. Highly recommended.

smooth process, good communication, and they recovered the data I needed.

Proven Data Recovery was very thorough and complete with my case. They were prompt and careful to review my requests with astute attentiveness. The service was convenient and easy to use.