Sol S.
Dead Drive Recover
Proven did recover a lot of data and we are grateful to be close to 100%. Use the cloud and back up drives!! We had 2 drives in RAID and after we got our info back I think we may have lost some newer info since both drives experienced a type of failure. The price was four times the low estimate and almost double the high estimate. The timing went from 6-10 days to almost three weeks. If it came down to it I would probably use them again and now I know the price and timing can vary that much. All representatives were very polite and responded in a timely fashion.
Response from Proven Data LLCApr 20, 2015
Dear Sol, Thank you for your feedback. We are happy you received most of your data that was lost. We take feedback like yours very seriously. I’m disappointed to hear you were not satisfied with the service you received. I’d like to address your concerns: Pricing: Comparing this cost to some of our top competitors, the quoted price was an extremely modest quote for a RAID recovery. Our records show that the original estimate was based off several factors including type of device, failure and RAID configuration. What made the cost higher than the anticipated estimate was that you had the drive looked at by two other companies in addition to your IT staff. Any experienced data recovery company knows that whenever another party tampers with a device, it significantly makes the recovery more difficult, as the first attempt to recover the data is most successful. The majority of data recovery companies charge a tampering fee for this reason and we actually waived this in your case. Timing: The service starts when you approve the quote. We quoted you the standard service on 3/20, it stated that it would be 6 - 10 business days. The time before that was spent on waiting for signatures, evaluation, and correspondence. While we always aim to exceed expectations, this recovery landed on the 10th business day which put it within the promised time frame. As mentioned previously, this recovery was significantly more difficult as it was attempted by 3 other parties. I hope this clarifies the comments you had left. I apologize you were not more satisfied with our services. Should you choose Proven Data Recovery in the future, we will certainly seek a more preferred outcome for you. Warm Regards, Steve Genez Dedicated Case Manager Proven Data Recovery