When I just placed my order for two bottles of Provasil, I could not find where to download my free e-book that you promoted.
I created an account to take advantage of your help center but it would not accept my new account and password.
You are making things too hard, especially when your facilities do not work. It would be good if you could check the process and make sure it works
Response from ProvasilOct 21, 2020
Dear Bill,
Thank you for taking the time to submit this review.
We sincerely apologize for any inconvenience this may have caused you.
Your Digital Download was sent to you along with the email confirmation on. The link to your free digital download is found at the bottom of the email and all you have to do is click on the link to download it. You may also log in to your account directly to access it.
Also, we have created another support ticket for you so that you can access the digital download. It was attached as a pdf file.
Regards,
IHealth Fulfillment
IG
Ilona G.
Just received it and excited to get…
Just received it and excited to get started and track my progress. Thank you 🙏🏼
Response from ProvasilOct 21, 2020
Dear Ilona,
Thank you for your short review.
We truly appreciate your business and we look forward to hearing from you again. If you need further assistance, please call us at 1-888-675-0241.
Regards,
IHealth Fulfillment
JA
James
Second Order Now On The Way, Very Helpful Product!
I have now ordered our second 3 bottle shipment of PROVASIL. Both my wife and I take it daily. We are both on our 80's. We believe PROVASIL helps our memory and concentration, however we were not experiencing dementia or any serious mental cognitive issues before we began PROVASIL. Just taking some precautionary measures but we do feel PROVASIL is improving our concentration, memory and mood(especially during this pandemic and the health protocols time. A good product. We like it.
Response from ProvasilOct 18, 2020
Dear James,
Thank you for your awesome review and continued patronage. We look forward to servicing your next order.
Regards,
IHealth Fulfillment
SD
Sara D.
WEIRD SIDE EFFECT
I ordered this product for improving brain function. I'd like to know if others experienced this side effect. The two days I took Provasil it felt like I didnt sleep a wink.
I stopped taking it and i went back to my regular sleeping pattern.
Response from ProvasilOct 18, 2020
Hello Sara,
We regret to hear that you are not completely satisfied by your purchase of Provasil. If you would like to return your purchase we would be more than happy to satisfy your request. Please email us at [email protected] or call us at 888-675-0241 or 888-211-8468.
Here are our phone support hours:
Monday to Friday 9:00 AM - 12:00 MN EST
Saturday - 10:00 AM - 5:00 PM EST
Sunday - 12:00 PM - 10:00 PM EST
We appreciate your business and your complete satisfaction is our number one priority.
Healthy Regards,
iHealth Fulfillment
YR
Yvonne R.
It was very thorough and explained…
It was very thorough and explained everything the cost was very good Hope it works.
Response from ProvasilOct 17, 2020
Thank you for your review, Yvonne!
Thank you for shopping with us. I really hope you’ll enjoy Provasil, as it’s been one of our best sellers. Should you need further assistance, please let us know.
Regards,
iHealth Fulfillment
JA
JAH
Easy order and delivery
The ordering and delivery went very smoothly. It is still to early to see any noticeable change in recall random words, but I feel that I may be less foggy. Time will tell.
Response from ProvasilOct 17, 2020
Thank you for your review, JAH!,
Thank you for shopping with us. I really hope you’ll enjoy Provasilas it’s been one of our best sellers. Should you need further assistance, please let us know.
Regards,
iHealth Fulfillment
LP
Linda P.
I contacted you regarding money back…
I contacted you regarding money back guarantee and you did not respond with instructions.
Response from ProvasilOct 17, 2020
Hello Linda,
Thank you for your review. We sincerely regret that this incident occurred.
We regret to hear that you are not completely satisfied by your purchase of Provasil. We rarely ever have a customer that is dissatisfied with the product, in fact most of our customers are repeat buyers month after month. But of course some individuals do have a unique response to the product as they do with any supplement.
Getting back to your request, as you know we offer a 60 day return policy on the products that we sell. To reiterate our Money Back Guarantee policy: https://www.provasilstore.com/pages/terms-and-conditions
You'll receive a 100% full refund of the purchase price of the product(s) that you ordered, you will be responsible for all original and return shipping costs. Please note that our return policy allows for a maximum of 1 (one) opened bottle of product to be accepted as a return through mail, we will not accept more than one opened product of the same product to be refunded. If your order was part of a multiple unit order (of the same product) all other remaining bottles being returned must be completely sealed and un-tampered with in order to receive a refund. If those units are opened than you will not be refunded for them. If those units have remained sealed and un-tampered with you will also receive a 100% full refund of the purchase price on them as well.
Your approved Return Authorization Code # is: IHF-PRV6573
Your refund will be processed ONLY if you follow the instructions below. Here is what you will need to do:
Required with all product returns:
1) Please note, all approved returns must be sent via Federal Express, UPS, Airborne, DHL or certified and insured U.S. Mail to the below address.
For security reasons, please be advised that "walk-in" returns are expressly not allowed. Our returns processing center is monitored by proactive safety and security technologies and measures restricting access to approved personnel only. Absolutely no exceptions are allowed.
Returns should be sent through mail only to the below address:
iHealth Fulfillment
80 Red Schoolhouse Road
Unit 109 - R
Chestnut Ridge, NY 10977
2) Please provide us a copy of your invoice that came with your order. If you do not have that invoice, please provide us with your full name, address, and phone number on a separate sheet of paper.
3) Please remember to write the Return Authorization Code (RAC) on the outside of your return package. By doing this, we can ensure that your refund is submitted in a timely fashion. It is also recommended to get delivery confirmation and/or tracking on the return shipment as we are not responsible for lost packages.
4) Items must be returned by a service that supports delivery tracking information and insurance services on all items in the return. Examples of such services are: UPS, FedEx, and USPS Priority Mail with delivery confirmation and insurance service added to the package.
5) The tracking number should be kept until your refund is issued. If your return fails to arrive or is lost in transit, this tracking number should be provided to customer service. If this number can not be validated by the shipping agency (USPS, UPS, or FedEX) no refund will be issued.
6) Insurance should be purchased by the customer on all return items through the shipping agency (shipping charges to you or from you can not be included in insurance). If insurance is not purchased and the returned item(s) are lost in transit, damaged or stolen it is the customer’s responsibility to meet the loss of these items and no refund will be issued.
7) Item(s) must be packaged carefully for returns.
8) Returned product(s) must be in its original containers or original product packaging that the product was contained. Failure to include the container/packaging will nullify your eligibility for a refund.
Items must return in the same condition it was shipped in. (We are referring to the original product packaging which means the bottle itself that contains the capsules)
9) Customers are responsible for return shipping and any costs associated with it such as return shipping supplies, taxes, and duties levied by customs (International orders only)
10) Original shipping is non-refundable.
11) Refunds will be issued to your credit card or payment method charged on for your original order.
Thank you for trying our products.
Healthy Regards
iHealth Fulfillment
LC
lawrence C.
The marketing of this product was excellent
The marketing of this product was excellent in my opinion. I don't remember how the product showed up on my computer. I think I was searching for info on Prevagen. Anyway, after reading the Provasil ad, it was so easy to decide to at least try it. Only had to pay a nominal shipping fee. And you don't have to sign up on a continuing order basis. That is genius in my opinion. A lot of people would not try the product on a money back guarantee basis if they had to later email the vendor to cancel. At least, I wouldn't have. The website ordering process was streamlined and simple. As far as the Provasil itself, I've been taking it for a couple weeks and I haven't noticed any difference. But I will finish the bottle because I know sometimes it takes a few weeks for supplements to kick in. Hope it works.
Response from ProvasilOct 16, 2020
Thank you for your review, Lawrence!
Thank you for shopping with us. I really hope you’ll enjoy Provasil, as it’s been one of our best sellers. Should you need further assistance, please let us know.
Regards,
iHealth Fulfillment
