Protein.comReviews of protein.com

Ordered 20/02/26. Box arrived but only contained the shaker not the 2 protein bottles ordered. Poor packaging as the box was not sealed underneath. I opened the box in front if the delivery guy given the weight only to discover just the cup. An email along with a photo etc was immediately sent to the company. Customer service is appalling they basically claimed as the order was sent OK and shown as delivered ie an empty box nothing they could do. Obviously I further disputed this as I take exception to the inference that I am a liar/theif or both!! The courier has delivered to me for a number of years without any complaint and is extremely reliable and trustworthy It is appalling that they have not even considered or entertained the fact that the box was not sealed and therefore could have opened during transit. I am currently awaiting a further response from them and either the correct deliver of the items or a full refund. Extremely stressful and disappointing when I had been looking forward to trying their products.

Scam ..tablets do not work..company does not respond to emails

Not fond of the flavor. Got the white chocolate raspberry. Not happy with it.

Never received my order no communication with customer service nothing stay clear from got protien more like got problems and absolute shit show it's people like this who can't run a business

Absolutely awful Customer Service. I didn’t receive my delivery even though tracking said I had. I was virtually called a liar for saying I hadn’t received. Surprisingly my delivery turned up that evening. One container split !!! Can’t be bothered to complain to such a Mickey Mouse Company. Steer clear of this company they are very very dodgy 🤬

What went wrong for me where do I start! Ordered two meal replacement powders. They arrived next day, courier said it had ruined his car!! He gave me the box. It was damaged , leaking , seals broken spilled everywhere made a mess all over the house! I was upset and disappointed. This was fri. Since then the chat message dissappears, the email strangely will.not send to that address ukprotein.com like its fake?? I had managed to open the chat box at first and put my pictures up and details. Since then. No reply all access denied left with bottles that are unusable spilled.damaged. cost me alot.of.money. I have asked for a refund or replacement.... no response whatsoever???? I think I.have been scammed big time what can I do??

Do not order products from this company because when they are not delivered Protein.com will do everything in their power to keep your money! I ordered products on the 27 November, on the 2 December and on the 4 December I received emails from EVRI apologising for the fact that the goods had not been delivered. On the 5 December EVRI changed the information on their portal to say that the goods had been delivered which was a lie. On the 8 December EVRI emailed me to apologise for lying and claiming that the parcel had been delivered when it had not and admitted that the package was lost. Several times I emailed the EVRI incident reports to Protein and sent several emails and they are making me jump through hoops to get my money back. Even after receiving the EVRI incident reports they emailed me insisting that the goods had been delivered. Now they have sent me a form to complete if I want my money back which I can’t because it’s a PDF and I don’t have a printer so I will have to go back to them yet again to obtain an editable version of the form, yet more delays so that they can keep my money. I have had to raise the transaction as a dispute with my credit card company but if Protein still insist on keeping my money then I will have no choice but to go through the small claims court. At the end of the day when you purchase goods from a company in good faith you make a contract with them not the carrier and good customer service dictates that upon receiving irrefutable evidence of goods not being delivered that monies should be swiftly returned. Any company who isn’t willing to do that should not be dealt with therefore to anyone reading this please take this as a warning and avoid this company.

Terrible company with Terrible customer service. Shakes arrive with no foil seal, just the lid half tightened. Anyone could have tampered with the powder.... Company claim this is the normal production, refused to swap them etc. Wouldn't risk purchasing from them