Protein.comReviews of protein.com

While the company does state its returns policy on the website, in practice it makes returns nearly impossible. A large proportion of their products are either classified as non-returnable food items or sold as part of promotions and offers, which are also excluded from returns. This effectively means that most purchases cannot be returned under any circumstances. What is particularly concerning is that even completely unopened products are not eligible for a refund. For a company selling consumable products, this feels extremely unfriendly and not customer-focused. Although the policy is written, the overall structure gives customers very little flexibility or protection once a purchase is made. It also raises questions about confidence in the product, as there is no option to return even sealed items. Overall, this has been a very off-putting experience and has put me off purchasing from this company again.

Har lige fået protein Shake/ Lemon Curd - lavede en Shake og hold da op en skuffelse! Det smager overhovedet ikke af citron, det har en virkelig tynd smag af ja ved ikke hvordan jeg skal beskrive det :/ .... Virkelig ikke lækkert 😅 .... Havde håbet på en lidt forfriskende Shake med smag af citron, men ja det kan i hvert fald ikke anbefales !!!! Øv øv øv ....

If I could give this Company zero stars I would. They refused to cancel my order and refund me after 3 hours of placing my order as I didn't realise their product contained aspartame. The products went straight in the bin. Avoid this this Company!

If I could give 0 stars, I would. I recently purchased protein shakes from Protein.com and unfortunately the flavours I bought – Chocolate Banana and Chai Latte – are absolutely disgusting and extremely sickly. I could barely drink them and only tried a single serving before realising they were completely unusable for me. The tubs are otherwise full. I contacted customer service straight away, but they refused a return or refund and repeatedly hid behind their “non-negotiable” policy for protein powders. Considering the cost of these products, it’s very disappointing that there is absolutely no flexibility or goodwill towards customers. Honestly, it makes you wonder if this is exactly why they don’t accept returns. Good customer service should include trying to resolve issues fairly, especially when a product has barely been used. Sadly, this experience has completely put me off purchasing from them again.

I purchased daily Protein vanilla shake last night at Chemist Warehouse as a support for my health journey. This morning I was excited to try it and l was absolutely disappointed with the taste. I couldn't drink it. All it tastes of is sweetner that literally masks the supposed vanilla flavour. I purchased a 800g tin and now l will have to throw it out. I don't know why the product has the need to be so loaded with sweeteners even if they're natural. I literally couldn't taste anything but sweetner. Please do better taste testing of this product. Very disappointed customer. Don't waste your money

AVOID THIS COMPANY. I wish I read the reviews before trusting this company with my money. They debited funds from my account on the 25 Feb claiming next day delivery. Chased on the 27 Feb, they claim delivery delays. However, failed to contact me to inform me. 2 March and still no delivery. Reporting them to Credit Consumer who can report them to Trading Standards.

Really bad protein shake doesn’t mix well and give you upset stomach i made few other people try it before writing a review just in case it was me but nope it wasn’t just me said the same thing this protein shake is bad and wouldn’t recommend it

Terrible service!!!!! I ordered my first protein shake which was due to be delivered on Friday. It didn’t turn up, suddenly I then receive a message saying it’s been delivered when it hasn’t clearly shows the postman leaving with the item on my Ring Doorbell I contacted customer service who didn’t even read my email and just sent me some stupid response saying wait another three days. I’m still waiting every time I ring the post office it says it’s been delivered and to get in contact with customer service which I have done and I still keep getting these stupid responses when nobody actually read your email. I’ve spent good money wanting to try a product that I can’t even have sort it out. Bad service for a first time customer. Please be careful because no one seems to actually care!!!!