ProSight DirectReviews of prosightdirect.com

Response from ProSight DirectMar 21, 2019

Hi Wendy, Thank you for leaving us a review on Trustpilot. Though not the rating we hope to see, we do appreciate you taking time to tell us about your experience. As for your concern, we have resent both the payment confirmation and activation email, so please let us know if you still don’t receive them. Also, some email providers mark these types of messages as Spam/Junk, so it might make sense to check there as well. Any questions/issues, please don't hesitate to reach out to us at [email protected] or 1-800-774-7335.

Response from ProSight DirectMar 20, 2019

Hello DJ eCast, We apologize for the miscommunication. The policy you purchased automatically includes additional insured status for venues. We can assure you that even if you did not proactively list the venue on your policy, it would be covered in the event of a claim. If the venue requires that it be listed, you can log into the user portal and add the venue as a “Certificate Holder”. When you list that venue as a “Certificate Holder”, you are providing a certificate that shows the venue has additional insured status in accordance with additional insured endorsements referenced within the certificate. Again, we're sorry for the trouble the miscommunication may have caused and take full responsibility for it. Going forward, we are taking measures to ensure the language we use with our customers is clear and straightforward.

Response from ProSight DirectOct 26, 2018

Hi DJ Mingo, We apologize for the inconvenience the double charge has had on both your personal life and DJ business. We did try everything in our power to have the banks expedite removing the original “pending charge” from your account, but were told it would take between 3-5 days. On a good note, we were happy to see that the hold was lifted today. To prevent this rare circumstance from happening to another customer, we have made changes to our platform. Thank you for your honest and candid feedback. We do hope that you allow us the chance to prove to you that you made the right decision choosing ProSight. Sincerely, ProSight Direct

Response from ProSight DirectSep 12, 2018

We apologize for the confusion, Don. We’re always improving our experience and will take your feedback into consideration. Please give us a call at 1-800-774-7335 or chat with our live support, so we can discuss further.

Response from ProSight DirectAug 17, 2018

We apologize for the confusion. You can cancel your six-month policy at any time for a partial refund. Because you wanted to cancel within the first 3 months, your refund would be 50%. Once you confirm cancellation, your policy would no longer be in effect and we would send you your refund. Please let us know if you have any further questions.