PropstreamReviews of propstream.com

TJ did a great job! He answered all my questions and was personable.

Trash customer service

The young man that I talked with was able to quickly and easily solve my login problems and also answered a few other questions that I had. Looking forward to exploring the site!

If I could give 0 stars I would. I subscribed for the trial. After that my logins did not work anymore. My password could not me reset trough mail since I did not receive any. But ofcourse after the trial they start charging me. 1 time 100 dollars. The month after that They charge 2 times 100 dollars in 2 days. What a scam haha. Had contact with the helpdesk and they only provide me with 1 refund. They did unauthorized payments because they charge me 2 times in 1 month. Contacted them for a refund and they only refunded me 1 time. (Out of the 3 while I still didn’t have access to the account). Don’t trust them they are scamming crooks

Despite Propstream being owned by a publicly traded company, Stewart ($STC), this company and product run like a poorly managed mom and pop shop. Data quality and accuracy along with reliable uptime are the biggest issues with this service. They have done well with marketing through YouTube influencers who push the product because of affiliate (kickback) programs. Their recent acquisition of BatchLeads are a too little too late attempt to become relevant in a space they once dominated but have since been left behind.

Update as of 10:00 PM ET Friday July 12, 2025: PropStream is paying another service for the SkipTrace. They of course are gaining on the markup. So my suggestion is to bypass the middle man. Feel free to reach out and direct message me and I will be glad to let let you know how to do it. Update as of 3:18 ET Friday July 11, 2025: If you see Propstream’s response below. They went ahead and replaced their bogus lame response and replaced it with their generic canned response. A great way to go run and hide. Clearly an organization that spends more time and effort about doing anything other than the right thing. I have screenshots of everything. Surely an organization that should not be merging with another company until they get their house in order. Update to the Update: Here is yet another example of throwing it back or deflecting accountability. You say "we are still here if you would like to discuss it any further." So put it back on me. I was extremely detailed in my feedback. To leave it as though I "checked off" the box when clearly I would never have done that. How is this for customer service: "John we totally get your frustration with our service and our responses. We are going to give you the benefit of the doubt. In reviewing what you did and why you say you did it, it makes no sense that you would have asked the system to re-run a skip trace on records that you just ran the previous week. We are issuing you a refund for the $36 dollars and we are willing to work with you directly to come up with a workaround so you get the new property records that you are looking for on a daily or weekly basis." Exactly, now that is really not asking a heck of a lot and that is an example of service and really for the right kind of organization that puts its money where their mouth is it is totally achievable. Update: As you can see by their very very generic politically correct response below, they really do not stand by anything other than lip service. The company has already responded at the time that I wrote the review that they believe that I kept the "Box checked" and in so doing so allowed the system to re run the skip traces from the previous week. Instead of taking accountability and ownership for their system failure they accuse me of going through all of this just for a $36 credit. Far from it, I would gladly forgo the $36 for a system that works as intended to work. I very much needed the system to allow me access to the new listings that come on the market from day to day without fear of running the existing search and getting properties that were previously obtain and charged for those properties. Someone in their company just does not seem to fully understand or they know that their system is broken and have no desire ort knowledge on how to fix it. I take it as a further offense that they claim to be continuing to work on this issue and that their customer service is in touch with me. Blah blah blay, just a bunch of lip service. Original Review: I had a real simple search on the platform. I went back the following week to run additional new properties that hit the market. The system did not let me get a return on just those properties so I elected to rerun the origingal skip trace because their own system advised if you do not check off the box, they will automatically suppress previously run returns. Guess what, they didn't and they charged me for the dups. I explained up and down my intention and what I was hoping for and instead of attempting to resolve the issue, they claim that I kept the box checked. Like why would I keep the box checked in the hopes that they would re run the same returns that I had just run the previous week? It makes zero sense and an aweful aweful customer service experience. I highly advise against using this service as they do not stand behind their product, you think I am really losing sleep over the $36 bucks? Instead of doing right, they provoked me into disputing all of the charges with AMEX. Some idiot knows the cost of everything yet the value of nothing in PropStream. If they did things the right way, credit me and explain of some sort of workaround or something but nope, I have to deal with a beancounters. Well good luck with all of that, I hope your merger with BatchLeads goes real well. You guys are a cancer that will surely ruin yet another company. Oh yea, PS I provided both CSV files to AMEX so a blind mouse could see that clearly the same properties were returned. Gary, I think you have decent customer service skills sorry you have to work for such a lame organization, I hope you find a better job elsewhere with a better company, you deserve it!!!!

I have spoken to many agents but can't resolve the issue. I had to send a Loom Video but still can't resolve it. Paying for $99/month is not worth it.

Exceptional customer service. The agent went above and beyond. Thank you!