Proper Insurance ServicesReviews of proper.insure

Worked with Elizabeth Young recently and had a fantastic experience, first claim I’ve had to submit while having multiple insurance policies through proper.

Harold Helt is our hero! Proper Insurance are backed by real people who are genuine, efficient and work to solve the issue(s) in real time and boy did Harold come through for us in our condo flood. From our first call, Harold melted our stress away, and dare to say even made it a pleasant experience. Harold guided us through our claim flawlessly, The repairs were coordinated & completed lightning fast with minimal disruptions - we are grateful. Harold Helt, with Proper Insurance Services, are rare as they actually provide exemplary service to their clients.

I was in a bind as a lesser insurance company told me that I had an active policy and then cancelled the night before my first guest arrives. Proper came to the rescue with a fair policy and great customer service, something that is is in short supply these days. Highly recommend.

You always get home insurance hoping you'll never have to use it. In our first year of owning a STR, we experienced moisture damage in our historic home. I want to thank Zach at Proper for being beyond helpful with our claim. Every time we asked for support, he provided above and beyond what we expected. Before we finished our first claim, another issue popped up and we were so much less stressed knowing we had Proper on our team. Both issues resolved and in the end our property is fixed up better than it was before, leaving our home worth more than when we started. I'll always recommend Proper.

I can’t say enough good things about my experience working with Elizabeth Young at Proper Insurance. She was responsive, professional, and incredibly helpful throughout the entire claims process. What stood out most was how easy she made what could’ve been a stressful situation. She explained everything clearly, followed up promptly, and treated my concerns like they actually mattered. It’s rare to find that level of care and attention—especially in insurance. I truly appreciated her support, and because of her, I would absolutely recommend Proper Insurance to others. Thank you, Elizabeth—you’re the real deal.

This was our first time contacting Proper Insurance and we are so happy with the service we received. Cayman was very helpful and knowledgeable. He took the time to really explain the policy and work with us. I would highly recommend Proper and Cayman :)

Thank you Cayman and all the folks at Proper for making my change in insurance companies so easy. I’ve never had such a quick response to questions and emails as I’ve experienced with Proper.

I want to take this opportunity to thank Chad Martin and the team at Proper Insurance for doing a super job to help rebuild hurricane damaged property in North Carolina. Mr. Martin, who is a Senior Claims Specialist, was particularly knowledgeable and helpful with all aspects of the claim. He quickly learned about the condition of the property and what was needed to rebuild and stood by us the entire time to make sure the job was done right. Chad Martin was also available whenever I had a question and very easy and pleasant to speak with. Although many insurance companies have a bad reputation, our experience with Proper and Mr. Martin has been just the opposite – thanks so much for everything Chad and team!