Proper Insurance ServicesReviews of proper.insure

We are extremely grateful to Proper Insurance for doing a fantastic job coming through for us in a mist unfortunate situation. We had bought some brand new appliances from Best Buy last June and unknown to us, a brand new defective supply line hose was installed with our dishwasher and it had a small hole where the water leaked out over the course of 2 months! It caused $46k in damage to our vacation rental! Thank goodness we had Alayna and Graham with Proper Insurance to step in and help us through the entire process! They helped with getting our property put back together and kept us going with list rental income as well! We learned a lesson with Best Buy that you can’t depend on a big retailer to take care of us or warranty their products, installation, or equipment to do the right thing and help with taking care of the damages! Instead they turned us over to a third property insurance facilitator who was uncaring and impossible to get a hold of much less help us. Working with Proper Insurance was the only bright thing on our entire experience the last several months and paid out our claim very quickly to help us get our property back together and operating in only 6 weeks! Thank goodness for Proper and they really showed they cared about us and our business! I highly recommend Proper Insurance to anyone who has an investment property and thankful for a smaller more intimate insurance provider vs. a huge retailer like Best Buy who could care less that we suffered losses from purchasing brand new equipment from them.

We recently filed a claim with Proper Insurance for damage to our vacation rental property in Bodega Bay, California that was caused by a major atmospheric river storm event. The Proper Insurance team was incredibly responsive with the handling our claim, making the process quick and stress free. Particular shout out to Proper claims specialist Mathew Stewart for his helpful guidance and timely handling throughout the process. Proper Insurance is not the cheapest, but they are definitely there for you when the time comes. In this day and age, it is especially rewarding to be working with responsive company representatives without the frustration of dealing with a maze of automated responses of our other insurance providers.

I was so glad that we have Proper insurance for our Airbnb rental. Since this was our very first Airbnb experience, we could have never imaged that a major disaster could happen to us from our very second guests that we had within the first month of opening our Airbnb business. Proper Insurance came through for us and helped us restored our property so that we can go back to our Airbnb business again. We also were very lucky that we got one of the best adjuster from Proper Insurance, her name is Alyana Studemann and she was very nice, kind, and extremely professional when handling our claim. We grateful to Ms. Studemann for her helps and supports through our most difficulty time of trying to restore our property again.

Proper Insurance is a must for people who have short term rental property. When we took out our policy, we thought we would never have to put it to the test. How wrong we were! How right we were to insure our property with Proper Insurance. Cali Sawinski has been amazing since "Hello". Cali informed us of what we needed to do, what was covered and what isn't covered. Our situation has been stressful, however Cali has been there for us all of the way. We have not felt alone during this process. Proper is lucky to have Cali Sawinski. We are the lucky ones to have a high caliber person like Cali leading us through our peaks and valleys.

I had the unfortunate experience of needing to enlist help from Proper Insurance Services for damages at a rental property, and I am so happy to have partnered with them. Every step of the process, all communications, all explanations were so clear and helpful. They truly helped me through a very stressful time with their professionalism and care. Highly recommend!

Working with Proper insurance has always been very straightforward. Communication is always 100%, reasonably priced insurance, could be higher than comps but what you pay for is what you get so I am comfortable here. Recently we had a claim due to the freeze experienced in the east coast. Worked with Cali Sawinski and she made the process super effortless for us. Kept us in the loop of everything and ensured we were not ripped off for the repair work. I definitely recommend proper INS for short term rentals.

Proper has been my insurance provider for my AirBnB for a few years now and they have been outstanding. Alayna S. recently worked with me to get my water heater failure and replacement compensated quickly and painlessly. Highly reputable company that provides personalized top-notch customer service.

Absolutely amazing experience. It's almost unbelievable to write something like that about an insurance company but but it's the truth! My experience with filing a claim with Proper Insurance and my claim specialist Mathew has been superb from start to finish - kind, helpful, quick to respond and to send in funds to cover replacements and labor costs. I wish all insurance companies were like this.