Proper Insurance ServicesReviews of proper.insure

My Account Executive, Taylor, was very helpful talking me through various options I had, some of which did not involve her own company. I spent a whole day talking to other companies who weren't very helpful, repeating the same information over and over, but then it all clicked after I talked to Taylor. In general, Proper Insurance is the best insurance company I have ever experienced. All of your information is ready when you call them, you get to talk to a real person soon, and that real person is EXTREMELY knowledgeable. That is why I have been a loyal customer for 3 year and will continue.

Seems like a great company. Taylor Stults is the account manager I have been working with and I couldn't recommend her more. Maybe the best customer service I have gotten with at ANY company, anywhere, let alone just insurance. She's not only super knowledgeable but trustworthy and I truly believe has my best interests at heart, not just making sales. Couldn't more highly recommend. Use for insurance for second home that I also rent out.

Very happy with my policy. Settled my claim quickly and efficiently.

Zach with Proper Insurance was amazing! He was super helpful and his attention to detail was great. My experience with Zach and Proper Insurance were first class. I will definitely continue to use them on future STR properties.

During the recent storm in Dallas, I had to put a claim through for a broken fence. Ryan, our claims adjuster, contacted us right away and never missed a beat. He was a pleasure to deal with and swift in his response. Everything was processed in record time.

Due to hurricane Ian, I had to put in a claim with Proper insurance, and I can say they did not fail me. Ryan and Elizabeth were exceptional and expedited everything in record time.

I recently had the pleasure of working with an outstanding insurance salesman (Payton Voss) and I am so grateful for the experience. From start to finish, this salesman was a true professional who took the time to understand my needs and provide me with the perfect insurance coverage. What really stood out to me was his vast knowledge of the industry and the way he was able to explain complex insurance concepts in a clear and concise manner. He was patient and thorough in answering all of my questions, and I never once felt pressured or rushed during our conversations. In addition to his expertise, Payton had a warm and friendly demeanor that put me at ease right away. He truly cared about finding the best insurance solution for me and my family, and I could tell that he was passionate about his work. Thanks to Payton, I now have the peace of mind that comes with knowing that I am fully protected should anything unexpected happen. I would highly recommend him to anyone in need of insurance services - he truly goes above and beyond to provide exceptional customer service!

I have short term vacation rentals insured with Proper Insurance. Last year I had a claim that was handled by Peter Grubbs that was a great experience. Recently, I was having some work being done in another one of my properties. A contractor was doing some plumbing work that resulted in a leak from the heating oil tank. The contractor reported the matter to his insurance company, but I wasn’t sure if things were going as they should. I gave Peter a call and explained the situation to him. He advised me how to proceed and even spoke with the adjuster to make sure I wasn’t being taken advantage of. And it was not a claim made under my Proper policy. Everything is going well with this situation thanks to Peters help and guidance. If you have a short-term rental property, use Proper, you’ll be in good hands.