PromptReviews of prompt.com

I came to prompt looking for help getting into top colleges in the nation. My coach understood right away what my goals were and through brainstorming calls and many different drafts for each prompt, I was able to write responses that were worthy of getting into my dream schools. Overall, I was very happy with the process through Prompt and look forward to a university education at the school of my choice.

Prompt was recommended on a Road2College webinar. I thought that we could use an unbiased intermediary between my child and us (their dad and me) to brainstorm with them and then critique their drafts, so we set up an initial meeting with Prompt, giving them our desired completion date for essays and emphasizing that we needed our child to have deadlines, that we needed their voice to shine through without being subjected to heavy-handed editing that could cross ethical lines. We also wanted a coach skilled in working with teens applying to elite colleges. That is precisely what we received with the Prompt coach! All work was my child's own, written in their own voice and when suggestions were made, this was done to inspire, rather than to do the work for them.

I am writing this review so there will be no other high school student who will miss the opportunity of going to the best college in their potential due to a terrible essay. Spoke to the staff who explained how it worked and the beginning was smooth. It appeared to be well structured with good on boarding service. The essay revisions that my son received were terrible!!!! Despite multiple revisions, the coach could not guide him in developing the content in a coherent way (mainly grammar). My son did not realize until he submitted one of the common applications and the day before the UC applications. We had to rush to find someone to help him with UC PIQs at the last minute (2hrs of help for $120 was better than multiple sessions provided by his prompt coach. Had paid $2000!). My son worked hard during high school with GPA of 4.8 with various extracurricular activities. I feel like he wasted so much time and more importantly the opportunity to have the best chance at college application. College application process is stressful enough and now he is even more stressed as he needs to work on his main essay all over again during the final week. I was told that the leadership was reviewing all the essays and was going to reach me but no phone call after 2 wks. I do not recommend this essay service to anyone based on our experience.

We found that the tutor paired with our son was excellent, they worked quickly on feedback and instilled confidence in his work. That was the goal, for our son to trust himself and the guidance did exactly that. Great job Prompt, thank you!

My advisor gave me great pointers to help me improve my essay and always gave it shortly after I submitted my drafts.

The staff were incredibly welcoming and helpful. I appreciated the onboarding meeting, where the entire process was detailed for us. When I had problems setting up my account, Prompt was very helpful and quick to answer my questions. When it came time to help my daughter with her personal statement, Prompt kept her on track and always provided feedback on her essay within a day or two. This kept the entire process moving smoothly and steadily. My daughter is very happy with the final version of her essay.

I did the Personal Statement package from Prompt, and it was really helpful. The package gave a lot of feedback about my writing, which allowed me to finish my Personal Statement. The feedback I got has helped me in writing other college application essays as well. For the price, the Personal Statement package is excellent. I highly recommend it.

When we purchased MyPrompt our understanding was that essays would be returned within 48 hours. Indeed, the published materials we received explicitly state the roles and responsibilities of the Writing Coach include: “Provides extensive written feedback on essays within 48 hours.” After five submissions not one has come back within that time frame. The first time this happened I had to reach out to the Student Success Manager myself. I was told they have an average of 48 working hour turnaround time and sometimes things happen that might extend that timeline. If that does they are supposed to “reach out to the student ASAP to offer them the option….for one of our mentor coaches to review instead.” This didn’t happened because our Student Success Manager was out for three days so “wasn’t able to check on the status of the essay.” After expressing frustration, I was told arrangements had been made “to make sure this doesn’t happen again for you or any student.” The first draft was submitted on the 9th and feedback was received on the 14th. The next draft also wasn’t received within 48 hours and when I reached out, I was told the coaches “only take one day off in a row, and your coach’s day was the 20th, so the 48 working hour turnaround goal look like it is on track to being met.” Fast forward to more submissions not received within the promised time frame and different explanations as to why this was. This week it was finally communicated to me that 48 hours is “not guaranteed.” In fact, this week “all coaches are averaging about 4 days for their turnaround times.” Upon additional communication I told her that having had this clearly communicated the first time it happened would have saved us much time and frustration trying to chase down something that we were not going to get. I suggested their published material be changed and was told by our Student Success Manager that she “totally agreed” and would reach out to the CEO to make this more clear. I thanked her and requested to talk with the CEO to discuss our situation. I also directly emailed the CEO. As of yet, I have not been contacted. This situation has created a great deal of stress, lost time for me as a parent to trying to get what we were promised and a lot of lost time for our daughter who has been very diligent about planning ahead to make time for revisions. Instead of staying on track she is having to sit waiting for drafts that comes back after the days she has scheduled to work on them and when she has to work or has an extracurricular activity. Although we are very pleased with our Writing Coach and the feedback we have gotten (we would give Leigh 5 stars) we are extremely frustrated with not getting the product we purchased, the added stress this has caused us and the lack of response to my requests to discuss our situation. I will come back and revise my rating should things change. REVISED: I got a call from Brad the CEO and he expalined to me that the information that was communicated to me was sent in error and was outdated. He was very apologetic about the situation and stress that it cuased and was more than willing to make approriate concessions. We are satisfied with the resolution and now that we know the 48 hour turn around time is more of an average we have been better able to plan. Again, the feedback we have been getting on the essays has been invaluable!