Raymond R.
System has issues and no support or communication
We were contacted to try to sell us services. A sales rep named Alex seemed great at the beginning and we were really excited about the prospect of using the services (specifically the reputation manager which is ironic). Alex was setting us up with a demo version so we could also try the other products but we had pretty much already made our decision about at least the reputation manager. Immediately after he set up the demo his communication became scarce and then non existent. It was shocking that a company trying to sell their services would abandon you before actually selling the product. It also was frustrating because the system had flaws and we couldn't get answers on them leading us to getting constant notifications. There was even an email that said to email if we were having any problems and when I did I got a bounce back on the email. I see reviews about excellent service and maybe that's true beyond the sales person. Maybe this sales person had a lot going on but my trust is gone. Even after I emailed saying the communication was awful and to remove us and cancel the acct he still has not responded.
Response from PromoRepublicMar 5, 2026
Raymond, thank you for taking the time to share this feedback. I’m sorry for the experience you had. We especially want to acknowledge that Alex’s communication slowed at a critical point in your evaluation, and that understandably damaged your trust. That is not the standard we want anyone to have when engaging with our team. I also want to reassure: the digest emails that continued after deactivation were tied to how Alex closed your account. That issue has now been corrected, and you should no longer receive any further outreach. We understand your frustration, especially after you had already raised concerns and were looking for clear answers. If at any point you would like to reevaluate the platform, we would be happy to reinstate your trial account and ensure you have the right support throughout the process. Feel free to drop us an email at [email protected] and we can reinstate the trial. Thank you again for your honest feedback.



