ProMerchantReviews of promerchant.com

My company has had a troubling and negative experience with ProMerchant and the partner and agent with which it works for credit processing transactions, North American Bancard. We have already sent a Demand Letter to ProMerchant and Bancard which describes their transgressions in detail. In sum, however, we reached out to ProMerchant after experiencing problems with our prior credit card processing company, and reading claims on its website stating that it works frequently and well with small companies. When I reached out to a ProMerchant representative to get further information and explained the small size of our company and the relatively infrequency of our customers paying by credit card (as opposed to check or ACH), he confirmed that ProMerchant works well with small companies in general, and would do so with us in particular. We then went through a detailed application and vetting process which involved our providing bank statements to the company. It was after we were approved by the company, however, and used their services to send an invoice for the one client of our company that had the largest outstanding balance that needed to be paid by credit card, that the trouble began. Although the invoice was successfully paid in full by the client, ProMerchant and Bancard refused to release the proceeds – amounting to approximately $14,000 -- to our company. It appeared that releasing such a sum, which is huge for a small company like ours but should barely scratch the surface for large companies like ProMerchant and Bancard, made the companies very uncomfortable. They now declared that wouldn’t release the funds that belonged to our company unless we provided (a) formalized accounting statements that are the type that would be kept by large public companies, but not small companies like ours, or (b) the past two years of our company’s income tax returns. If we did one or the other, they assured us, the proceeds would be released. As one might expect, we protested these unexpected and, for a company our size, burdensome demands. Nonetheless, we complied. We provided them the requested two years of our company’s tax returns. Problem solved right? Not at all. Contrary to their promises, ProMerchant and Bancard still refused to release the proceeds. Now, they said, they would not release the funds until we filled out a detailed 3-page form that they sent to us. The information and documentation demanded by that form would be arguably excessive even for a Fortune 500 Company. It’s comparable to the information a person applying for a $1 Million loan would be required to supply. Here are just a few of the types of information they demanded– again, for just $14K in customer-paid funds they had impounded in their own accounts : Retirement account information, marketable securities, Automobiles, Real Estate holdings, Business interest and other assets, Gross income, salary, and wages, Commissions and bonuses, Dividend and Interest, Rental Income, and Spouse’s gross income, annual salary, and other information. Keep in mind that his is the information they demanded from a small company that had signed up based upon their assurances that they work well with small companies. To secure the release of just $14,000. ProMerchant and Bancard’s demand for this type of documentation, under the circumstances, was unconscionable. It wouldn’t take long, in fact, for the time and expense required to gather the documentation to exceed the value of the $14,000 they were wrongfully withholding. Needless to say, we terminated ProMerchant and Bancard based upon their misconduct and are in the early stages of commencing litigation. We retained a replacement credit company which processed and released the proceeds from the next credit transaction without any problem at all. In the meantime, we’ve repeatedly requested that they release the proceeds paid to our company by our customer. They’ve refused. They claim that they will release the funds in 120 days -- an unjustified delay that not only in itself continues to damage our company, but is yet another promise we believe, based upon their pattern of misconduct to date, that they will not keep. Even in today's challenging business environment, it’s not unreasonable to expect a company to not misrepresent itself, breach the agreements and promises it makes, keep for itself money that belongs to one of its customers, and in general behave in a manner that does not comport with common sense and minimal business ethics. Our advice, at least to companies smaller than a Fortune 500 conglomerate, is to avoid working with ProMerchant and North American Bancard.

these people were awful. salesperson promised us there would be no issues. we signed up on 10/27/23 and ran our first customer cards on 11/6/23. we are still waiting for the funds in our business account, even though they charged our customers card on 11/6, hiding behind the guise that they had a "process". we have been in business over 40 years & have never done anything fraudulent or shady, yet this is their "process to prevent fraud"? i wouldn't recommend them to anyone!!

our rep was Colby. he promised us their system was fully compatible with our car wash point of sale system. no fees, no downtime, quit if not satisfied. so the point of sale system was down for 2 months, it NEVER worked with their system, we NEVER saw any help getting it programmed, couldn't revert it back to our original provider. we did get a portable processing unit that only paired to ONE cell phone, so we had to have an employee on site with the owner's phone to hand process credit card transactions, and purchase a new modem for our point of sale system, at which point we went back with our original provider, just because we got nothing but empty promises from promerchant. at which point Colby ghosted us. and now we just got a bill from their bank demanding payment of fees on a 3 year contract. this just turned into a breach of contract issue.

Sadly, I will never recommend this company. Make long story short, the sales rep (Tanner) is always reachable before purchase, and disappears right after you sign the contract. The promised charging percentage is totally different from the actual charges. They actually charged 30% of the total transaction. I contacted the customer services team with this issue with several phone calls, and each spent roughly 2 hours explaining my situation. They transferred me to several departments and were unable to solve or even provide a proper explanation to it. Then, I decided to close the service. A higher customer service leader named “Patrick” got in the line and promised he will explain the details of my statement, at the same time, he will waive all the monthly fees and charges as the issue was not solved. I give it a try, wait for another week, no call back or email. I left a voice message, no one answered again. Sadly, please do not trust any agents from this company. They sound nice, but never keep their problems. If a problem they are unable to solve, they will just leave you alone. They aren't worth even one star.

Customer Beware. They will change your rates with no notice at all. They will claim it was the "processer's fault." Very untrustworthy company. Felt like they stole money right from my pocket. Great communication until there is an issue and then they do not get back in touch with you. Over $5,000 in extra fees were taken out of my bank account.

I signed up and asked a question about limits and my account was put on hold. I asked to cancel my account.

Lured me into starting an account then randomly closed my account days later after asking for information which should have been already confirmed before opening account. Very money hungry company stay away!

The sales rep I spoke with today (Joshua) never returned my email or called me back, despite me making it known I wanted to sign up with them. HORRIBLE SALES SERVICE !!! I then called a different company! FOOTNOTE 1: Since I wrote this review, the Managing Director (Kevin) has been sending me disparaging emails (copies can be provided upon request), calling me on the phone harassing me, and writing fake online reviews about my company pretending to be a customer of my small business. What does that tell you? They are in the wrong for not calling back a potential customer, and then they became vindictive toward that potential customer with fake online reviews after the customer wrote a negative online review!!!! FOOTNOTE 2: I have since found out that Kevin is a co-owner of this company! AND....if you go to their Facebook page, you'll see that they do NOT have a section for "Reviews," nor does he have a Google account where reviews can be left as well. Wonder why??? FOOTNOTE 3: Kevin's below response is full of lies. The fact that he's extremely young and only owned this company for 2 years explains why his response is dishonest. Why would I, as a potential customer lie? In contrast, the owner of a company will respond to a negative review with lies to save his company's reputation! Furthermore, I do not believe for one second that Joshua left the company early that day. If he did, he would have disclosed it to me in our phone conversation. If he did leave early, however, why doesn't Kevin have a system in place to have the absent employee's phone covered rather than leave customers hanging??? Enough said !!! *CONSUMER BEWARE*