Tinka S.
No response to my request, no products received.
No response to my request! No answers to my emails! I purchased $161 worth of products on 04.06.2025.- NMN Pro. It has been over two months and I have not received them. This is beyond outrageous, considering the product is supposed to be kept in cool. USPS Priority Mail International cannot hold the product for that long. I would like you to refund me and cancel the subscription. I sent this request because I feel MISLEAD. If they are being honest, they will accept it — otherwise, it would be unethical conduct of business.
Response from ProHealth LongevityAug 13, 2025
Dear Tinka, Thank you for your feedback and we sincerely apologize for the delay we responded to your email regarding your order shipped on July 6th 2025, we tracked it on Asendia USA website and it shows that your package is in customs authorities. Our experience with Airmail International shipments depending on customs shipment can take 2 to 6 weeks to arrive. If it doesn't arrive in the allowed time please feel free to reach back out to us by responded to our email so we can either ship a replacement order or refund you for the order. Thank you for your patience and understanding. Sincerely, Gail Fenton ProHealth Customer Service Team