Lee B.
Very disappointed with the repeated…
Very disappointed with the repeated website down. Rubbish pool that requires submission of form to declare non-US residents. 99% of mining pool does not require submission of form. IP address tell which country we are from. It makese feel more insecure by using 2FA (optional). This tell me very fishy about this mining pool. Furthermore, knowingly coinbase is in trouble， why still use coinbase? The management team of this pool is very poor in knowledge or useless staffs working there. Worse graphic on mining income chart I have ever seen. Using all kind of reds. No brainer on demonstrating chart. 3 year old chart.
Response from PROHASHINGAug 17, 2022
We're sorry to hear your experience with PROHASHING has been a negative one. The recent website outages have been in the course of maintenance and upgrades. We are currently working on brotli compression and a 15% reduction in size and caching of the static resources, which will make the site run more quickly for our customers. W-8 BEN forms for non-US customers are a legal requirement that, unfortunately, we cannot make any exceptions for. This information is listed in our terms, which are agreed to upon registration to the pool. Once submitted to PROHASHING, the form is simply stored offline in the case an audit were to be conducted of PROHASHING, and would be used to prove that the customer stated he is not a US customer. The form is not submitted to anyone otherwise, and no government agency has ever requested these forms since they were mandated in 2017. 2FA is a common security recommendation for online accounts, not one specific to our pool, and we recommend it to keep you and your crypto safe from people who might attempt to hack our account and steal from you. Exchanges recommend this type of security feature as well. We are working to move as many features as possible away from Coinbase at this time; however, some features offered by Coinbase, such as the direct-to-Coinbase payouts, are not yet available at other exchanges that accept US customers. I am unclear on what you're referencing when you say "3 year old chart". If you would clarify your concern with our charts in a support ticket to [email protected], we'll gladly look into this issue and see what we can do to correct it.