Lisa B.
inconsistency
You guys called me on Friday and told me about a settlement that i need to agree on and said that it would be emailed and texted to me. I also was informed that it would be on my portal, however I didn't receive anything until i got a text today. I also don't feel that i am being notified how things are going, because the portal is worthless to me. It doesn't show much of anything useful for me.
Response from Progress LawMar 24, 2026
Thank you for sharing this feedback, we understand how frustrating this situation can feel. Our team communicates important updates like settlements through multiple channels, including text, email, and your portal, to help ensure everything is received. We also recognize how important it is for you to have clear, easy access to your progress at all times. We’re here to walk through your settlement details with you and provide any updates you need along the way. Please reach out to our team so we can review your account together and make sure you feel fully informed moving forward.



