Progress LawReviews of progresslaw.com

Response from Progress LawOct 1, 2026

Thank you for sharing this, and we're truly sorry for the frustration. When you ask to speak with a live person, you should be connected with one. Having your calls returned by an automated system again and again, especially with an offer deadline coming up, isn't the experience we want for any client. We'd like to make this right. Please call us at (888)575-4756 or email [email protected], and a member of our team will speak with you personally about your questions and your offer. We're also sharing your feedback internally so we can improve how requests for a live agent are handled.

Response from Progress LawSep 28, 2026

Hey Tina, we’re sorry to hear that you’re disappointed with your experience. We take concerns like this seriously and would appreciate the opportunity to review the details of your account and better understand what happened. Our goal is to make sure our customers have a clear understanding of their program and the services provided. Please reach out to our team directly with your account information so we can review your concerns and discuss them with you. Thank you for sharing your feedback.

Response from Progress LawSep 8, 2026

Hi, thank you for taking the time to share your feedback. We take concerns like this seriously and want to look into what happened. However, we're unable to locate a file in our system under the name listed on this review. Could you please reach out to us directly at [email protected] with more details, so we can investigate properly and address your concerns? We appreciate the opportunity to make this right.

Response from Progress LawAug 21, 2026

Hi Mehdi, thank you for sharing your feedback. We're sorry for any inconvenience the cancellation process may have caused. Your cancellation has been completed, and following our review of your account, we have also approved an additional refund as a gesture of goodwill. Please allow 7–14 business days for the additional refund to reflect in your bank account. If you have any remaining questions or would like to discuss your account further, please contact our office directly. We're happy to assist.

Response from Progress LawAug 4, 2026

Thank you for sharing your feedback, Roscoe. We understand how frustrating inconsistent communication can feel. We strive to provide timely updates through multiple communication channels, but we recognize that everyone has different preferences. Your comments regarding phone communication and having a consistent point of contact are valuable, and we will share them with our team as we continue working to improve our client experience.

Response from Progress LawJul 7, 2026

Thank you for your feedback. It appears our team has been in direct contact with you and has responded to your questions. We have also attempted to follow up but have not received a response. If you still have any questions or need additional assistance, please reach out to our support team directly. We are always happy to help.

Response from Progress LawJun 22, 2026

Thank you for sharing your feedback. We understand how important timely and accurate account servicing is, and we take these concerns seriously. Our team works to address each client's situation based on the details and agreements in place. We encourage you to contact us directly so we can review your account and assist further.

Response from Progress LawApr 21, 2026

Hi Gwendolyn, thank you for sharing your feedback. We understand how concerning it can feel when expectations around payments, fees, and communication don’t line up with your experience. Our program is designed to outline all costs, timelines, and services from the start, while providing ongoing support throughout the process. We take concerns like this seriously and would value the opportunity to review your account in detail, clarify how your program is structured, and address any questions you have. Please reach out to our team directly so we can walk through everything with you and ensure you have a clear understanding moving forward.