Prof MoveReviews of profmove.com

A representative from this company quoted about $3000 for my move (but it ended up being about $4000). I checked other companies plus reviews and this seemed to be middle of the road, so I decided to go with them. The representative and his manager were nice and helpful until I made my deposit. Then I could no longer get in contact with anyone. I am assuming this company uses whatever movers are in your area. I was told my movers would arrive at my apartment in a three hour window. The three hour window plus a few more hours came and went so I called the dispatch person, he said he would call them and figure out what was going on. Calls me back and says they will not be able to make it that day, I told him that was unacceptable, so he told me they could get there by 6pm. Of course 6pm came and went and no one showed up. So I called again and the same person told me they would not be coming. I had to be home the next day for them. They still showed up outside the 3-hour window I was given, had a huge truck, and told me I would be charged for a long carry since I lived in a neighborhood with a lot of cars parked on the street and there was no parking for a large truck available nearby. I told them no, I will ask some neighbors to move their cars. So I did. The guy still charged me for a long carry and said it was $150 for over 75 feet. I did not know where my contract was because my apartment was a mess, and I just wanted to get it done so I paid it, but I looked later when I found the contract and it stated it was $75 for over 100ft. It was actually about 80 feet, so I should not have been charged for a long carry at all. I tried to call them again to ask for it to be taken off my bill at delivery, but no one answered or returned my calls. I also told them I would not be arriving in El Paso until the next Monday, and they said that would be ok. Nope! Called me Saturday night and told me they would be arriving Sunday evening and if I wasn't there to accept my stuff they would take it to Dallas and I would have to pay for a re-delivery. Luckily the building manager at my new place in Texas was awesome and gave my friend a key so he could let them in and supervise. When they arrived at my new apartment my friend sent me pictures of the really crappy loading job in the truck, and some of my stuff fell out of the truck when they opened the door. The driver then told him I needed to pay $75 for each floor because I lived on the 5th floor plus another $150 for a long carry. I asked to speak to him and told him that is not accurate. There is a $125 elevator fee and the $75 is only if you have to use the stairs plus it was not a long carry. He just said "I'm just the driver, I can't make those decisions, you need to call my boss and if you don't pay me I can't deliver your stuff." I tried calling the boss and of course he did not answer my calls, but then the driver told me to pay a much lower amount than I actually owed, so I said "Ok I'll pay it." Paid it, they unloaded my stuff. My friend was sending me pictures as they were unloading, and they gave me several items that did not belong to me. Luckily he was able to catch most of it but when I got there the next day I discovered items of mine were missing, and they had still given me someone else's belongings. Then the delivery driver called me saying I still owed him $800 because I didn't pay the right amount. I refused to pay more until I talked to his boss. So then of course the boss called me right away and I had to fight with him about the contract and what was in it to get him to remove those extraneous charges. I then informed him some of my items were missing and I had someone else's belongings. They told me they would check for my missing stuff and let me know, but I never heard from them again and as I expected they would not answer or return my calls. So I still have someone else's stuff and never got my missing items. Obviously, I do not recommend this company.

2 days before move date (when they know you can't get anybody else), a "manager review" decided my movement would require an additional 245 sqft (for additional cost of $910). Company has not responded (90+ days) to requests why they felt this increase was required and has ignored photo evidence provided shows sqft used in move was less then required in original quote. The movers were great; but so far have decided that over charging and ignoring this complaint is A+ business practice.

This company was barely short of horrible. They continually wanted to sell us more space yet failed to be able to transport the items we initially agreed upon. As it was, we had to rent a trailer to move the rest of our items they couldn’t “fit“ in the van. We were given a delivery date but the day before, when we called to check the status, we were told our items would not be delivered until the following week. No discount and the only explanation given was that a truck had broken down. When our items were finally delivered, the gentleman in charge of unloading things told us there had been no truck breakdown. He had picked the items up several days before. Apparently this company is nothing more than a broker who charges an arm and a leg to move your items but then brokers the job out to anyone with a truck! Beware!