Jason
Pendent weld broke after only four…
Finally a company that cares.. Long story, short.. My pendant broke after only a few weeks of enjoying it.. Customer service was horrible in helping get it warrantied out b/c of a defect in the manufacturing.. Unfortunately, I had to leave a bad review to get the attention of someone who could relate.. I received a call from the owner who listened and wanted to fail forward because he cared. He send me a replacement immediately and explained he has implemented some new SOP's in customer service operations.. This is what all companies should be like.. Things happen, but don't just choose to not listen.. As a small business owner myself, I have to understand mistakes happen, but choosing to not acknowledge the mistake is not sustainable, nor helping you grow your client base. I 100% recommend proclamation jewelry.
Response from proclamationjewelry.comMay 29, 2026
Thank you so much for the opportunity to fix our mistake and for your positive feedback. It says a lot about your character that you were willing to work with us on a solution. We hope to have the opportunity to serve you again!




