Ronnie
Great service
Great service
Response from Frontdoor ProNov 24, 2025
Ronnie, reading your feedback made our day! Thank you for being a valued member and for entrusting us to assist you with your home repair and maintenance needs.

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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604 approved reviews, newest moderated first
Ronnie
Great service
Response from Frontdoor ProNov 24, 2025
Ronnie, reading your feedback made our day! Thank you for being a valued member and for entrusting us to assist you with your home repair and maintenance needs.
FREDERICK
Helpful and Professional
Response from Frontdoor ProNov 20, 2025
Frederick, we truly appreciate your feedback and look forward to partnering with you on your home repair and maintenance needs for many years to come. Thanks for being a valued member!
Susan and C.
First, I spent over two days about two hours trying to get an annual HVAC appointment set up through AHS. Once that finally happened Crown Temperature, Heating and Cooling sent out a technician who checked my furnace and humidifier attached to furnace. He said I needed to get another humidifier filter and took out the filter for me so I could make sure I got the right one. He failed to mention that if I didn’t replace the filter right away that water would flow onto our basement floor. So, the next day we had a flood in and around our furnace in the basement. When we called Crown, the head technician, named Jeremy, was exceptionally rude, would accept no responsibility for the situation, screamed both at my husband and I on two separate phone calls and hung up on us both times. My husband called and asked for the owner of Crown to call us but he never did. Wow! The worst customer service we have ever had! We not only will never use Crown again, we are very unhappy with AHS.
Response from Frontdoor ProNov 20, 2025
Susan and Charles, thank you for bringing this matter to our attention. We are currently looking into this case and will respond back here again shortly.
Frustrated
Need American to take my call, I submitted my information and he asked the same questions again.
Response from Frontdoor ProNov 18, 2025
Hello! Please reach out to us at (844) 473-7849 or email [email protected] so we can further assist you. Thanks!
HEIDI
Communicated their arrival time to me. Was time efficient and knowledgeable.
Response from Frontdoor ProNov 14, 2025
Heidi, we love to hear this. Thank you for entrusting us with your home repairs and maintenance needs. We're proud to have you as a valued member!
falcon
Excellent professional work. Very attentive technicians.
Response from Frontdoor ProNov 12, 2025
Falcon, we're proud to partner with you on your home repair and maintenance needs. We love our technicians as well--and look forward to assisting you for many years to come.
Henny
Quick service
Response from Frontdoor ProNov 12, 2025
Henny, we always strive to help make your home ownership journey more stress-free. Thanks for providing this awesome feedback and for being a valued member!
JANET
Easy to schedule and everything worked out perfectly.
Response from Frontdoor ProNov 12, 2025
Janet, these are words that we absolutely love to hear! We look forward to partnering with you on your home repair and maintenance needs for many years to come. Thank you!