Frontdoor Pro Reviews | Read Customer Reviews of pro.frontdoor.com

Frontdoor ProReviews of pro.frontdoor.com

4.5604 reviews
Therapy & Senior Health
3400 Players Club Parkway, Suite 300, Memphis, Tennessee

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Frontdoor Pro

About Frontdoor Pro

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.

Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pro.frontdoor.com
Website: pro.frontdoor.com
Category: Therapy & Senior Health
Location: Memphis, Tennessee
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Frontdoor Pro reviews

604 approved reviews, newest moderated first

DEBBIE
Apr 7, 2026
Response and Service was quick.
Response and Service was quick.
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Collin C.
Apr 4, 2026
Terrible terrible company
Run, don't walk, run. Do not use this company. Deny, defend, depose applies to them as much as it does to insurance companies. They do not care about their customers. I had someone install something via Frontdoor, and he broke something in the process. They have done everything possible -- delay, deny, do not respond -- to avoid liability. Use at your own peril. I sent messages to executives at the company. No response. They just do not care.
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BRITTANY
Apr 1, 2026
Benjamin did an amazing job installing…
Benjamin did an amazing job installing my dishwasher. There was an issue with the outlet and he fixed it quickly and professionally.
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James S.
Apr 1, 2026
Service was on time and done…
Service was on time and done professionally!
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JOEL
Mar 31, 2026
Great service
Great job fast
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GARRY
Mar 31, 2026
good work
good work. ac is running good
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Brandon G.
Mar 24, 2026
Denied for ‘Improper Capacity’ - But No Proof Provided
I filed a service request for my AC system after a clear failure, only to have them deny the claim under something called an “Improper Capacity Exclusion.” They claim my system is mismatched, yet they provided no actual documentation, measurements, or engineering analysis to support that claim. This system was installed before I purchased the home, and it functioned for years without issue. Now that it has failed, they are using a vague technicality to avoid covering the repair. Even more frustrating, I was left without working AC heading into the Texas heat, with no real resolution offered. If you are considering a home warranty, understand that coverage may be denied based on interpretations that are never clearly explained or proven.
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Nancy B S.
Mar 22, 2026
Horrible customer service
Horrible customer service. Not one single person could speak understandable English. They refused to answer questions and would say "I'm only reading what they said". They did not provide a list of things that were required, so when they called at the last minute to remind you about the "things" you needed to have or do, and you didn't know about it, their solution was to cancel the appointment. Thankfully a technician finally arrived - from a different company - who was very nice and understanding and even provided the materials they were to have told me to have available.
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