Priority STD TestingReviews of prioritystdtesting.com

Response from Priority STD TestingApr 16, 2021

Thank you for reaching out to us. Your order confirmation email goes into detail on what to say when you go to the testing center. We recommend reading it thoroughly to prevent issues during the collection process. Our service is HIPAA compliant meaning all of your information is private and protected by law. If you have further concerns, our director of patient services is available to help answer your questions: [email protected]

Response from Priority STD TestingApr 13, 2021

Thank you for reaching out to us. The reason we perform follow up testing is to ensure the result is accurate. Most patients want their results as soon as possible, including partials, in which we are the only service able to offer this feature. We recommend any patient with questions call our care counselors so we can help you understand what your results mean as they are coming in. We invite you to call to speak with us so we can help you better.

Response from Priority STD TestingApr 7, 2021

Thank you for reaching out to us. The information on Quest's website comes directly from the collection site, therefore if they do not accurately update their wait times, we have no control over the information displayed. All lab orders are valid at any Quest facility, therefore we welcome patients to attend a different collection site if the wait time is too long. Our director of patient services will reach out to you in private to address your concerns in more detail.

Response from Priority STD TestingNov 19, 2020

Thank you for sharing your feedback with us. We work hard to keep our pricing competitive in the health testing industry. If you have found a better price for an equivalent panel of lab tests, we will not only match the price but beat it as we are are confident our panel pricing is the lowest. Our service aims to provide private testing with fast results. According to our records, the majority of your lab results were made available just 24 hours after collection, and final results were posted on the 3rd day. We'd love the opportunity to discuss your concerns about our service being "rushed" in more detail, as we are unsure what this means. Our patient care manager can be reached at [email protected] We hope to hear from you soon!

Response from Priority STD TestingOct 15, 2020

Thank you for reaching out to us. According to our records, your samples were collected on 10/9 and final results were posted to your patient profile three days later on 10/12, within the 72 hour timeframe provided on our website. We're sorry to hear your visit to the collection site was not up to our standards. We will follow up with the appropriate managers at Quest and inform them of the computer issue at the PSC you initially attended. We invite you to discuss your experience with one of our patient care managers so we can put together a more comprehensive report: [email protected]

Response from Priority STD TestingSep 18, 2020

Thank you for reaching out to us. We're sorry to hear that your visit to the collection site was not up to our standards. Although we are a separate company, we entrust Quest Diagnostics to fulfill our lab orders quickly and professionally. Any instance to where there is a question about how our patients are received at the collection site, the appropriate managers are contacted at Quest to ensure corrective action is taken. We invite you to contact one of our patient care managers to discuss further: [email protected]

Response from Priority STD TestingAug 17, 2020

Thank you for reaching out to us. We're sorry to hear that your visit to the collection site was not up to our standards. Although we are a separate company, we entrust Quest Diagnostics to fulfill our lab orders quickly and professionally. Any instance to where there is a question about how our patients are received at the collection site, the appropriate managers are contacted at Quest to ensure future issues do not occur. We invite you to contact one of our patient care managers to discuss further: [email protected]

Response from Priority STD TestingAug 6, 2020

Thank you for sharing your feedback with us. Will you kindly reach out to our patient services manager so we can get some more information? Although we are a separate company, we entrust Quest to fulfill our orders quickly and professionally. We want to ensure that corrective action is taken. You can reach us at [email protected].