customer
Exceptional customer service
I experienced a rare occurrence where my sample was not received and tested at the lab. Customer service was very thorough in investigating and resolving the issue. Things happen and that’s understandable. Very pleased with customer interaction.
Response from Priority STD TestingDec 2, 2021
Thank you for reaching out to us. Although we are a completely separate company from Quest, we entrust them to fulfill our lab orders quickly and professionally. Any time this is not the case, we contact the appropriate administrators at Quest to ensure corrective action is taken. We would never make our patients pay for tests that are not performed. Update - We resolved this issue and provided a refund for the test not performed. Let us know if there is anything else we can help you with!