Priority Home WarrantyReviews of priorityhomewarranty.com

Good coverage, easy to deal with, didn’t try to upsell on things I didn’t need or want. Recommended

TEMPORARY REVIEW! Mark at priority Home Warranty did a good job of selling and explaining their warranty. I hope I really can easily and without penalty cancel should I ever need to. I went to them because American Shield Warranty treated me so dishonorably. American Shield Warranty did this: My dishwasher would not empty the used dishwater and that caused the dishwasher door to leak. I filed a claim and the Sears (A & E) Service Technician came out to see what was wrong. He inspected the machine, ordered the parts and instructed me to move the dishwasher out from underneath the cabinet so he could work on the machine and repair it when the parts came in. With assistance, I moved the dishwasher out when the parts arrived, the technician came back to repair it. After replacing the parts, the dishwasher had the same problem as before. The technician ordered more parts and lefte with a broken dishwasher and a $100 Service Charge. A&E closed the account and American Shield refused to pay ANY money, saying that moving the dishwasher made it a pre-existing condition even yhou their technician told me to move it and it was not moved until after he inspected it. What a waste of $72 a month

My sales Rep. Mark was very kind and helpful to me. He went above and beyound to help save me money.

Home warranty warning! Priority Home Warranty seems like a good company, but their business model is very deceptive. They tell you everything is covert with no problem, but that’s not totally true for older equipment or parts of equipment that has been repaired after a home inspection. If a part of a unit is faulty it all becomes faulty, and they will not cover the repair but give you money towards the repair My repairs was $1,700.00 and they would give me $150.00 for the repair, this is not why I got insurance. Another problem is the fee. My policy started on 01/03/22 and I call for service on 01/04/22 on 01/05/22 they ask for my home inspection, on 01/08/22 they tell me I am not covered. On 01/11/22 I find a company that will cover my older equipment and cancel the policy, the charges from this nonservice were as follows: $50.00 cancelation fee, $60.00 service man fee even though no service man came out, and a $53.00 pro rate (which is a month and not 10 Days that I use the service). In short you can buy this policy $640.00 and use it for 10 day then ask for service and they can tell you go suck an egg and you will owe them $163.00. But if you have utilities that have a two or more-year warranty, they would love to have you. For these reasons I will tell everyone “DO NOT TO USE (Priority Home Warranty) it is not worth the money”  Priority Home Warranty (Update) After posting the above review, Sean Miller from PHW call to apologize and go over what went wrong with the service. We talked about the inaccuracy of their website because they had my date of service as 04/01/22 (which is a month in the future); fees for services not rendered (technician visits); Not following up on parts vendors to obtain better pricing when costumers have to purchase parts; and came short of talking about not being able to take credit card information off their web site; false promises made by their sales staff on what is and what is not covered by your contract. Shawn could see the confusion and inconvenience I experience and offered to give me a 100% refund in three days’ Plus $50.00 toward the parts I have purchased, this was on February 8, 2022, 5:30pm. Within a week he did as he had promised, which made me feel a little better about the company’s potential and the protection of their name. I hope that Priority Home Warranty reviews this conversation and work on bring an economic and high-quality product to its consumers and stop given incentives like; more days covered, lower service fees and negative things the competition is doing, when they are doing the same thing. All these carrots in exchange for positive reviews before you experience their services. This may cause people to wonder how they got such high reviews. I believe this company could be better than this perception. Only time will tell, here’s to hoping!

Worked with priority, they paid on time for the job and the approval process was a lot more simple than other companies. Looking forward to accepting more jobs in the future

I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience” when I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back. I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis of needing an inducer fan, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?)and that would have been in your 30 day waiting period”. They called the motor breaking preexisting because the said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket. Now I see why nobody I know uses a home warranty. There is no point. Save your money!I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience” when I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back. I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis of needing an inducer fan, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?)and that would have been in your 30 day waiting period”. They called the motor breaking preexisting because the said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket. Now I see why nobody I know uses a home warranty. There is no point. Save your money! EDIT: A rep reached out to me, Sean, and eased my mind about Priority a bit. They are sending $200 to help with the cost of the motor and waving my next service call fee. I still do not have the research given to me that states that it takes ten days for a motor to begin to fail though. I also found out other caveats, such as rust, that will cause a claim to be denied. Rust I understand, since it takes time to rust. I still do not understand or agree that a motor begins breaking down in ten days but I will get to the bottom of that on my own. I am upping the star rating to two just because I feel Sean is really trying to do right by us.

I manage multiple properties across several states and have had policies with several companies, yet none have stood out like Priority has. Neither myself or my clients have had any issues with customer service, my clients and myself have a dedicated team so we don't get "bounced around" from rep to rep. I will soon be moving all of the properties I manage over from these other "warranty providers" as Priority Home Warranty's competitors are really not even competition. 10/10 recommend

My water heater suddenly stopped working last week in the morning & having 3 kids my morning came to a screeching halt. My wife decided to get a policy with Priority & she made the call. I can say I am thoroughly pleased as in less than 24 hours my family & I were able to take warm showers. The plumbers were courteous, did not leave any trace that they were even in my home. I am definitely glad I listened to my wife lol. Thank you guys again!!