Priority GoldPriority Gold is “America’s Precious Metals Dealer’ and has been offering portfolio diversification options in the form of gold and silver coins, rounds and bars – as well as self-directed precious metals IRAs for almost 20 years. Priority Gold has a Better Business Bureau Rating of A+, a AAA Rating with the Business-Consumer Alliance, and a 5 Star Rating with TrustLink.
Priority Gold (prioritygold.com) has 361 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
Showing 336 reviews with 5 stars · Clear filters
Jordan
Ryan gave great customer service and was very professional.
Response from Priority GoldDec 16, 2025
Thank you so much for sharing this. Ryan will really appreciate hearing it — he takes a lot of pride in providing great service. We’re grateful you chose Priority and appreciate you taking the time to share your experience
customer
I worked with Andrew. Professional,informative,helpful. Answered all my questions in terms I could understand and gave information I did not even know I needed! Thank you Priority Gold and Andrew!
Diana
My experience was great! Michael was very helpful and explained the process of transferring my money from my 401(k) into gold and silver. At the beginning, I had a lot of questions and doubts, but in every call I received from the team, they answered all my questions and made sure I felt comfortable with the process.
Response from Priority GoldDec 2, 2025
Diana, this review is everything! Thank you! Michael really is such a gem and I am delighted to hear he did such a great job for you. Priority Gold works hard to provide superior customer service and it clearly sounds like Michael did that for you. Thank you for allowing Priority to support and assist you.
Jim N.
Richard is fabulous and service oriented.
Response from Priority GoldNov 17, 2025
Jim, thank you for this great feedback! We think Richard is pretty fabulous, as well. Priority Gold works hard to provide great customer service and I'm so happy this experience directly reflects that! Cheers
Aaron de la G.
Richard Stites my agent has always been there for my investment needs. He has a great attitude and comfortable personality. He has assisted me with the process of transferring funds on my precious mtl investments purchased. It's not just a job for him. He loves what he does. He is a sincere and genuine person who goes that extra mile to make sure that my interests and objectives are met. Although I've never met him, I am grateful for his due diligence and compassion for always being there. I consider him a true asset & friend not just for myself but for Priority Gold. Respectfully: Mr. Aaron de la Garza.
Response from Priority GoldNov 17, 2025
Aaron, this feedback is above and beyond. Thank you so much for the kind words for Richard, amazing. Priority Gold is dedicated to providing clients and prospects with the service you deserve and it's fantastic that he delivered just that. I love that you two have such a great rapport and so appreciate this feedback. Cheers
Anna
I had been thinking about metals for a long time (decades) and had been following several sources. I appreciated the detailed instructions which were emailed to me (and extra instructions told to me over the phone) about how to make a purchase. Also I was able to call my Priority Gold contact immediately from the bank for other information the bank required for the purchase. My contact at Priority Gold calls me periodically with updates and to keep in touch. I did not like the first person I talked to (sounded too condescending, speaking too slowly and deliberately as if I did not understand what he was saying; made me feel I was wasting time being so long on the phone), and I was then assigned another person (who was also slow sometimes, but would pick up the pace at times). Personality should not be a factor, but it did matter in this case.
Response from Priority GoldNov 17, 2025
Thank you, Anna, for the honest feedback. I so appreciate you sharing your experience. My apologies that your first broker did not represent the level of customer service we strive to uphold, but I am so happy that we were able to make things right. Thank you for giving us the opportunity to serve you and again, thank you for the great feedback.
customer
The entire process was handled by them andcthey walked us through it without a hitch. We hadcbeen wanting to make the move for some time but as always feared the process. If we had known how easy they would make it we would have done it a long time ago.
Response from Priority GoldNov 17, 2025
This feedback is amazing, thank you! Learning new investment strategies can feel overwhelming and I am delighted to hear that our team was able to support you from start to finish. Providing this level of customer service is exactly what we strive for at Priority Gold. Thank you so much for sharing your experience.
Fannic
First When I Talk with Andrew he’s being so helpful & friendly n he put or connected me to the right person I consider him as a good asset for the company he is very pleasant to talk to thank you 🙏
Response from Priority GoldNov 7, 2025
Fannic, thank you so much for the kind words for Andrew, he really is so great. I appreciate the recognition and am delighted that Priority Gold was able to provide you with the customer service you deserve. Cheers