Priority GoldPriority Gold is “America’s Precious Metals Dealer’ and has been offering portfolio diversification options in the form of gold and silver coins, rounds and bars – as well as self-directed precious metals IRAs for almost 20 years. Priority Gold has a Better Business Bureau Rating of A+, a AAA Rating with the Business-Consumer Alliance, and a 5 Star Rating with TrustLink.
Priority Gold (prioritygold.com) has 361 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
Showing 14 reviews with 4 stars · Clear filters
customer
Very informative. Willing to take time to talk to us and answer all our questions.
Response from Priority GoldApr 25, 2026
Thank you for the great feedback. We’re always happy to take the time to provide clear, helpful information and answer any questions along the way, and we’re thrilled to be working with you.
JANICE
I would have given it more stars but I decided this type of investment wasn't right for me at this time. I will say that the service provided by the representatives was 5-star+. From the moment I called Priority Gold, I was greeted with a staff member who was professional yet friendly. He was very efficient and transferred me to the investment associate, Dillon C.. I can't emphasize enough how well he described the different ways to invest in metals. He was patient as I didn't have any experience and after speaking with Dillon, I felt knowledgable about the process. Yolanda G. also spent a great deal of time investigating how to navigate through the process of transferring my 403b. It is not covered under ERISA and therefore, it's a tedious process. The customer service is amazing at Priority Gold and for anyone who needs assistance in learning about the process, I hope you have the pleasure of dealing with Dillon and Yolanda - they are an incredible team.
Response from Priority GoldApr 9, 2026
Precious metals aren't always the right investment for everyone, but with that said, I am over the moon that your team did such an amazing job for you! Both Dillon and Yolanda are gems to have in the office and I'm so happy that it came through the phone as well. Thank you so much for such a glowing review, cheers!
Felicia S.
Priority called me. I asked about storage of my metals because I hadn't received notification. She told me the metals are now stored.
Response from Priority GoldMar 19, 2026
Apologies about that! There are times we sometimes get stuck in spam, but I'm delighted I was able to clarify and get that noted for you!
customer
Getting an account set up with Priority Gold and making transactions has been a smooth and seamless experience!
Response from Priority GoldFeb 17, 2026
I’m delighted to hear everything felt easy and efficient from the start! Creating a simple, straightforward experience is always our goal, and I so appreciate you taking a moment to let us know we delivered. It means a lot to our team
customer
Everything was great except the delivery. The instructions were to sign for it, but the delivery driver left my precious metals at the front door while I was out of town. This caused some stressors, however Richard calmed my fears of porch pirates stealing my package. He assured me my metals were insured.
Response from Priority GoldDec 16, 2025
Thank you for sharing this with us. We’re sorry for the stress caused by the delivery experience — we completely understand how unsettling that can be. When situations like this occur, we do report the issue to the third-party delivery service so it can be addressed. We’re glad Richard was able to step in, calm your concerns, and reassure you that your metals were fully insured. We truly appreciate your trust in Priority
Janet U.
I worked with Anthony and he has been wonderful. I just wish there was more frequent contact regarding my investment, i.e. more statements for example, as I am very new as a gold investor.
Response from Priority GoldJun 26, 2025
Thank you so much for the positive feedback on your broker, Anthony! As a new gold investor, we hear and understand the need for follow up. Our Client Relations Dept. would love to speak with you regarding setting a time for those check-ins. I haven't been able to get you on the line, but always feel free to reach out to us directly - 888.465.3008