PrincessAceReviews of princessace.com

been a month, still havent recented product

Do not order from this company their sizes are all wrong and they don't do returns. If you buy it and it doesn't fit you are stuck with it and out of pocket. The customer service is one guy emailing you with all sorts of excuses. Also it takes forever to be delivered. DO NOT ORDER FROM HERE.

Shocking experience. Ordered a dress on the 6th of June and chose expedited delivery which was advertised as 8-13 days from receipt of order. This dress was for prom and despite chasing and being promised it would be shipped within 3 days, that was over a fortnight ago and the dress still have not been shipped on the 28th June. Prom has been and gone and there has been no update. I've chased again twice and now they're just ignoring me. On the original reply promising the order would be shipped within 3 days they had the cheek to offer a discount off another order, as if! Luckily I ordered on credit card so next steps are to initiate a charge back. Ended up having to buy an emergency dress elsewhere and the stress has been unreal

They is very unprofessional & just needs to shut down !!! I ordered 1 one time on May 30 & it’s now June 11 and they is STILLLLL preparing my order!!!!!! Didn’t even get no type of update that there will be a delay!!!! I promise I will never be shopping with them again

DO NOT SPEND YOUR $$ WITH PRINCESS ACE. Bogus company. WARNING. We spent a few hundred dollars and sent numerous emails asking for a refund. Their tracking site doesn't work and any email response we got was from a Hotmail address in broken English.

I ordered a dress on March 27th for prom. Weeks later it still had not shown up. I tried multiple times to email and communicate not to ship the dress as prom had passed. I asked for a refund which they said they would provide and never did. So I had to dispute the charge with my credit card. Now, on May 7th, 6 weeks later, I get an email that they have shipped the dress. What the heck! Absolute worse customer service I have ever dealt with. WARNING: DO NOT ORDER FROM THIS COMPANY!!!!!