PrincessAceReviews of princessace.com

The material for the sweatshirt is the same material used for table cloths. It's so cheap. I requested a return, and they basically told me there is nothing wrong with the sweatshirt so they won't refund. It was $56!! Seriously worth $2. This place is a scam. I wish I would have researched them. Lesson learned!

They sent the wrong dress twice just finally gave up and ordered from a different place. We bought a deep red dress, was sent blue and a baby pink.

J’ai commandé un pantalon qui n’est jamais arrivé. Après 3 semaines sans nouvelles j’ai envoyé un mail et ils m’ont dit qu’il n’était pas disponible et m’ont proposé de prendre autre chose. J’ai refusé et demandé un remboursement qui n’est jamais arrivé !!!!

I bought a dress for $60, the delivery was supposed to take 3 weeks. During that time, I kept checking my email waiting for shipping updates. After 3 weeks passed, I contacted the store and was told they didn’t have the dress in stock – and that they had already informed me, which was not true. They offered me another product instead, but when I refused and asked for a refund, my request was completely ignored and they kept trying to push their new collection on me. I only got my money back after opening a case with PayPal, and the store never even responded there. I do not recommend this shop!

Terrible company and return policy. God forbid if your item doesn’t fit and you need to return it because it is not flattering. You’ll never get your money back. Do not buy through this company. It’s a total sham!!!

I regret not checking real customer reviews before ordering from PrincessAce. I spent $250 on a wedding dress that was completely misrepresented online. What arrived was a cheap imitation — the fabric was low-grade, the stitching poorly done, and it looked nothing like the elegant satin gown in the photos. It felt like a knockoff — and after a quick search, I found the exact same dress on AliExpress for just $30. Even worse, shortly after I complained, the store quietly reduced the price of the dress on their website from €250 to €85 — a clear admission that they had overpriced it from the start. Dealing with customer service was a nightmare. They initially promised a full refund, which I accepted, but only returned €160 — far less than what I paid. When I followed up, they started backtracking, contradicting their earlier emails, and denying the refund altogether. I have screenshots of all communication, including their refund offer, price changes, and the mishandling of my case. This company is not trustworthy. They mislead customers, dodge responsibility, and manipulate the situation when challenged. I rarely leave reviews, but I feel a responsibility to warn others. If you’re considering buying from PrincessAce — don’t. They wasted my money, my time, and almost ruined what should have been a special day. I will continue sharing my experience until they take responsibility and honor the full refund they promised.

I recently purchased a wedding dress from Princess Ace, and I am extremely disappointed with both the product and the customer service I received. The dress I received was defective, with poorly finished seams, loose threads, and detached tulle. The quality of the dress was far from what I expected based on the images on the website. It was not wearable in its current condition. When I contacted customer service to resolve the issue, instead of offering a reasonable solution, they offered me a partial compensation of only $30, which did not cover the significant defects. They even suggested I simply cut off the extra threads myself, which is unacceptable for a wedding dress. This experience has been frustrating and disheartening, especially for something as important as a wedding dress. I want to warn future buyers that this company may not meet your expectations and could cause unnecessary stress in the lead-up to your special day. Please be very cautious before purchasing from Princess Ace. I would recommend looking for more reliable and professional stores with better customer support and quality control."

Dont trust them!!!!! Wir haben vor einem Monat 3 Stuck bestellt, bis jetzt haben wir keine Ware erhalten, keine Sendungsnummer, keine Antwort,wir haben mehrere mals versucht auf der Webseite Infos über die Sendung zu bekommen, aber keine Antwort!!! Sehr unverschämt, unprofessionell. Bitte nichts da bestellen!!!!!!